Sales Lead - Chico's

Chico's; Colorado Springs (CO); On-site; Full time

Job summary

A leading retail company seeks an Associate Lead to support store operations, enhance customer experiences, and drive sales. The role involves supervising associates, managing inventory, and ensuring excellent service standards. Ideal candidates will have retail experience, strong communication skills, and a flexible schedule.

Benefits

Employee assistance programs

Employee discount programs

Qualifications

• 2+ years retail or sales management experience preferred.
• Physical ability to stand, maneuver, lift up to 50 pounds.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Promotes customer service and supervises sales associates.
• Handles operational activities including cash handling and inventory management.
• Participates in visual merchandising and staff development.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
2. Performs operational activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and payroll documentation for accuracy.
3. Monitors sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains them to achieve goals.
4. Maintains awareness of customers to increase service levels and reduce security risks; stays current on policies regarding payment, exchanges, and security practices.
5. Knowledge of current sales and promotions; presents and displays merchandise according to current standards.
6. Supports inventory management and supplies dispatch following company policies.
7. Supervises sales associates involved in sales, inventory receipt, cash reconciliation, or customer service; prepares weekly schedules to ensure proper coverage.
8. Models sales expectations by utilizing techniques and product knowledge; assists customers in merchandise selection.
9. Builds customer loyalty through clienteling and wardrobe styling.
10. Maintains standards in merchandise presentation, loss prevention, and other duties as directed.
11. Participates in visual merchandising including store set-ups and replenishment.
12. Assists in staff development by interpreting KPIs, delivering coaching, and providing feedback for performance appraisals.
13. Other duties as assigned.

This position may vary across brands.

COMPETENCIES:

• Culture: Demonstrates company values including customer focus, trust, engagement, and high performance.
• Manages Complexity: Effectively solves problems using complex information.
• Plans and Aligns: Prioritizes work to meet organizational goals.
• Organizational Savvy: Navigates organizational dynamics effectively.
• Courage: Addresses difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent
• Must be 18 years or older
• Preferred: 2+ years retail or sales management experience
• Excellent communication skills
• Willing to travel within district stores
• Strong customer service skills
• Knowledge of store operations
• Physical ability to stand, maneuver, lift up to 50 pounds, and operate equipment
• Regular attendance required
• Flexible schedule including nights, weekends, and holidays

Starting at $15.81/hour or applicable city/local minimum wage. Benefits include employee assistance and discount programs. For more info, visit our Careers page.

Location: 0434 - The Shops at Briargate

Chico's FAS, Inc. is an equal opportunity employer and prohibits discrimination based on protected categories under law.