Sales Lead - Chico's

Davita Inc.; Castle Rock (CO); On-site; Part time

Job summary

A leading company in the retail sector is seeking an Associate Lead to oversee store operations and enhance customer experience. The role involves supervising staff, managing sales, and ensuring operational integrity. Ideal candidates have a high school diploma and retail management experience, coupled with exceptional customer service skills.

Benefits

Employee assistance programs

Discount programs

Qualifications

• 2+ years retail or sales management experience preferred.
• Excellent communication skills.
• Willing to travel within the district.

Responsibilities

• Supervises associates and manages store operations for customer satisfaction.
• Handles cash and ensures accurate reporting of sales.
• Models sales expectations and trains associates.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
2. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
3. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
4. Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment, exchanges, and security practices.
5. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
6. Supports and administers receipt and dispatch of inventory and supplies according to company policy.
7. Supervises associates engaged in sales, inventory receipt, cash reconciliation, or customer service. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
8. Models sales expectations by utilizing various techniques and communicating product knowledge; recommends merchandise or assists customers in locating merchandise based on their needs.
9. Builds and maintains a customer following through clienteling and wardrobing.
10. Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
11. Participates in visual directives, including store sets and merchandise replenishment.
12. Assists in developing store associates; interprets Key Performance Indicator reports and provides coaching; offers feedback for performance appraisals.
13. Performs other duties as assigned.

This position may be found in multiple brands, with some duties varying accordingly.

COMPETENCIES:

• Culture: Demonstrates Customer Focus, Trust, Engagement, and High Performance.
• Manages Complexity: Effectively solves problems with complex information.
• Plans and Aligns: Prioritizes work to meet organizational goals.
• Organizational Savvy: Navigates complex policies and organizational dynamics.
• Courage: Addresses difficult issues proactively.

QUALIFICATIONS:

• High School diploma or equivalent
• Must be 18 years or older
• Preferred: 2+ years retail or sales management experience
• Excellent communication skills
• Willing to travel within the district
• Exceptional customer service skills
• Knowledge of store operations
• Physical requirements: standing, maneuvering, lifting up to 50 pounds, climbing, reaching, pushing/pulling
• Regular attendance is essential
• Flexible schedule including nights, weekends, holidays

Starting at $15.81/hour or local minimum wage. Part-time associates are eligible for employee assistance and discount programs. Visit our Careers page for benefits.

Location: 788 - The Outlets at Castle Rock

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.