Sales Lead-ANN

KnitWell Group; Newton (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Sales Lead to enhance customer experiences and support team development. In this role, you will model exceptional service, assist in onboarding new associates, and ensure a welcoming environment for all. Your ability to use technology effectively will help create a seamless shopping experience for customers. This position offers a chance to grow within a supportive company culture that values individual development and community engagement. If you're passionate about retail and customer service, this opportunity is perfect for you.

Benefits

50% Merchandise Discount

Individual Development Support

Opportunities for Growth

401(k) Plan

Philanthropic Opportunities

Qualifications

• 6 months of retail sales experience preferred.
• Management experience is a plus.
• Proficient with technology and point-of-sale systems.

Responsibilities

• Model personalized customer experience behaviors.
• Support onboarding and development of team members.
• Maintain high visual and operational standards.

Skills

Retail Sales Experience

Management Experience

Technology Proficiency

Communication Skills

Flexibility

Decision Making

Organizational Skills

Tools

Point-of-Sale System

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you'll have the opportunity to:

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

You'll bring to the role

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
• Support for your individual development plus opportunity for growth within our family of brands
• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities
• 401(k)

*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role.

Location:

Store 1812-The Shops at Chestnut Hill-ANN-Chestnut Hill, MA 02467

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected.