Sales Lead-ANN

LOFT Outlet; Gilroy (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development opportunities

Advancement across brands

Community partnerships

Job summary

LOFT Outlet in Gilroy, CA is seeking a Sales Lead to model exceptional customer experiences and guide a team of associates. You will collaborate with the Store Manager to stay informed on store operations and be ready to step in as manager when needed.

You will coach, onboard, and develop a highly engaged team, uphold visual standards, and use tools to drive a customer-focused, omnichannel shopping experience. Flexible availability including evenings, weekends, and holidays is required.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Excellent communication and coaching skills.
• Strong organizational and prioritization abilities.

Responsibilities

• Lead and coach sales associates to deliver personalized customer experiences.
• Assist store manager with onboarding and development of the team.
• Uphold visual and operational standards across the store.
• Provide in-the-moment feedback to improve performance.
• Step in as manager when needed to support store operations.

Skills

Retail leadership

Customer experience

Coaching & feedback

Problem-solving

Team training

Tools

POS system

Retail software

Job description

About usAbout the roleAs a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.The impact you can haveIn this role, you'll have the opportunity to:Be a representative of the brand and model personalized customer experience behaviors.Assist store leaders with onboarding and developing an effective, highly engaged team.Support an inclusive store environment for associates where everyone feels welcome and engaged.Uphold the highest visual and operational standards while keeping the focus on the customer.Use tools to drive a customer-focused team environment and profitable business.Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.Build productive relationships by sharing ideas and supporting the team.Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.Seamlessly step into the role of manager when needed.You'll bring to the role6-months of retail sales experience (preferred)Management experience (preferred)Technology proficient and ability to operate a point-of-sale systemEnjoys communicating and coachingFlexible availability – including evenings, weekends, and holidaysTakes initiative in making thoughtful decisionsAbility to organize, delegate, and prioritize assignments to stay on top of deadlinesBenefits401(k) planMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location:Store 2946-Gilroy Premium Outlets-ANN-Gilroy, CA 95020Position Type:Regular/Part timePay Range:$17.90 - $22.35 Hourly USDEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.