Sales Lead

Wild Birds Unlimited of Novato; Novato (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Paid time off

Training & development

Job summary

Wild Birds Unlimited of Novato is seeking a Sales Lead to create a welcoming, informative environment for customers and to support store Owner in achieving operational excellence.

You will assist with daily store operations, deliver exceptional customer service, and share your knowledge and enthusiasm for birds and nature with customers. This role is ideal for someone passionate about birds, the outdoors, and helping others learn more about them.

Qualifications

• Must have 2–3 years of retail management and sales experience.

Responsibilities

• Deliver outstanding customer service: Greet and assist customers, provide expert advice on bird feeding, birdwatching, and nature-related products.
• Assist with daily store operations: Opening and closing procedures, inventory management, merchandising, and maintaining a clean and organized store.
• Product Knowledge: Maintain a deep understanding of our products and their benefits, and educate customers on bird feeding best practices and conservation efforts.
• Teamwork: Collaborate with the Store Manager and team members to achieve store goals and maintain a positive work environment.
• Sales: Drive sales by engaging with customers, recommending products, and providing a seamless checkout experience.
• Visual Merchandising: Create attractive and informative product displays that enhance the customer experience.

Skills

Retail management

Sales experience

Customer service

Job description

Benefits

• Competitive salary


• Employee discounts


• Flexible schedule


• Paid time off


• Training & development

LOOKING FOR BACKYARD BIRD AND NATURE LOVERS!

Job Summary As an Sales Lead at Wild Birds Unlimited, you will play a vital role in creating a welcoming and informative environment for our customers while supporting the Store Owner in achieving operational excellence. You will be responsible for assisting with daily store operations, providing exceptional customer service, and sharing your knowledge and enthusiasm for birds and nature with our valued customers. This is a great opportunity for someone who is passionate about birds and the outdoors, and who wants to help others learn more about them.

Responsibilities

Deliver outstanding customer service: Greet and assist customers, provide expert advice on bird feeding, birdwatching, and nature-related products. Engage with customers in hobby-related problem solving and tactfully address customer escalations.

Assist with daily store operations: Opening and closing procedures, inventory management, merchandising, and maintaining a clean and organized store.

Product Knowledge: Maintain a deep understanding of our products and their benefits, and educate customers on bird feeding best practices and conservation efforts.

Teamwork: Collaborate effectively with the Store Manager and team members to achieve store goals and maintain a positive work environment.

Sales: Drive sales by engaging with customers, recommending products, and providing a seamless checkout experience.

Visual Merchandising: Create attractive and informative product displays that enhance the customer experience.

Qualifications

Must have at least 2 to 3 years of retail management and sales experience.

Interest in the backyard bird feeding hobby or nature is preferred but not required. We will train you!

Must be able to lift and carry up to 20-50 lbs. repeatedly.

Must be available to work a flexible schedule to meet the needs of the business, which will include closing and weekend shifts, and working during busy holiday periods and sales.

Company Overview

Wild Birds Unlimited is the first and largest franchise system of retail stores catering to backyard nature enthusiasts throughout North America. "We Bring People and Nature Together… and We Do It with Excellence!" is our mission and the very heart of our retail concept.

Why you will LOVE it here:

We have the BEST HOURS IN RETAIL!

Our store is a fun place to be.

Our Customers are happy and excited when they come into the store because they are doing something they enjoy.

We work together as a team and value everyone’s input as we strive to continually make the store and the customer experience better.

Each Wild Birds Unlimited franchise location is privately owned and operated by Wild Birds Unlimited franchisees. The Wild Birds Unlimited franchise owner(s) are the employers at each store, and the franchise owner(s) set their own wage and benefit programs, which vary by location. Wild Birds Unlimited, Inc. is not an employer or joint employer of any Store Manager, Assistant Manager, or other staff member of a Wild Birds Unlimited Store Owner.