Sales Lead

LOFT; Lehi (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

LOFT in Lehi, UT is seeking a Sales Lead to drive store sales and deliver an engaging customer experience on-site. You will coach associates, manage daily floor operations, support merchandising, promotions, and partner with store leadership to meet goals while upholding LOFT's standards.

This role requires strong communication, customer service, and retail sales experience to reflect LOFT's optimistic brand values.

Qualifications

• Strong communication, active listening, and feedback abilities.
• Excellent customer service to create welcoming experiences and relationships.
• Solid sales skills including product knowledge and upselling.
• Training and coaching skills to support development and reinforce standards.
• Ability to lead by example on the sales floor and collaborate with store leadership.
• Retail or fashion sales experience helps; basic cash handling expected.
• Commitment to inclusivity and LOFT's brand values.

Responsibilities

• Drive store sales while delivering engaging customer experience.
• Coach and train associates on selling behaviors and service standards.
• Assist with opening and closing procedures and floor maintenance.
• Support visual merchandising updates and promotion execution.
• Collaborate with store leadership to meet sales goals and uphold policies.

Skills

Communication

Customer service

Sales skills

Training & coaching

Sales leadership

Retail experience

POS skills

Scheduling reliability

Mobility

Inclusivity

Tools

POS system

Job description

Company Description

LOFT is a specialty retail brand offering optimistic, versatile style including clothing, jewelry, shoes, and accessories designed to bring joy and confidence to customers every day. Since 1998, LOFT associates have focused on delighting customers through versatile fashion, playful designs, and feel‑good fits that encourage self‑expression. The company fosters a culture of well‑being with benefits that support team members at different life stages, opportunities to learn from experienced leaders, and year‑round apparel discounts. LOFT is committed to positive community impact through partnerships with organizations that support women’s health and empowerment, such as The Breast Cancer Research Foundation and DonorsChoose. Team members join an inviting, upbeat community grounded in the belief in the power of positive energy and a shared mission to celebrate the everyday and inspire future possibilities.

Role Description

The Sales Lead is a full‑time, on‑site role based in Lehi, UT, responsible for driving store sales while delivering an engaging and inclusive customer experience. In this role, the Sales Lead supports daily floor operations, including welcoming customers, understanding their needs, styling outfits, and recommending products that reflect LOFT’s brand and values. The Sales Lead helps guide associates through coaching and on‑the‑floor training, reinforcing selling behaviors, service standards, and product knowledge. This position assists with opening and closing procedures, visual merchandising updates, promotion execution, and maintaining a clean, organized sales floor and fitting room area. The Sales Lead also collaborates with store leadership to meet sales goals, support community and brand initiatives, and ensure consistent adherence to company policies and procedures.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal interaction, active listening, and the ability to give constructive feedback.
• Candidates should possess excellent Customer Service skills, with a focus on creating welcoming experiences, resolving concerns, and building long‑term customer relationships.
• Candidates should possess solid Sales skills, including product knowledge, suggestive selling, and comfort working toward individual and store sales targets.
• Candidates should possess Training and coaching skills to support associate development, reinforce selling standards, and promote a positive team culture.
• Candidates should possess Sales Management‑related abilities such as leading by example on the sales floor, supporting daily operations, and partnering with store leaders on initiatives.
• Additional beneficial qualifications include prior retail or fashion sales experience, basic POS and cash‑handling skills, reliability with scheduling and attendance, and the ability to stand, walk, and move merchandise as required.
• A commitment to inclusivity, teamwork, and representing LOFT’s optimistic brand values is essential.