Sales Inside

Unified Door and Hardware Group; New York (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

Voluntary Life/AD&D Insurance

Critical illness coverage

Legal Insurance Plan

Paid Time Off

Job summary

Unified Door & Hardware Group (UDHG) is seeking an Inside Sales professional to build strong customer relationships through expert guidance and exceptional service, from the front counter to tailored solutions.

You will manage orders, quotes, inventory, and showroom operations while coordinating with internal teams. The role offers full-time hours, with base pay of $25.00-$32.00 per hour and a comprehensive benefits package.

Qualifications

• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Familiarity with Windows operating systems

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledgeable product and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Coordinate deliveries with Operations staff and manage showroom operations.
• Balance the cash register and drawer daily using proper procedures.
• Maintain up-to-date product expertise and manage documentation for large projects.

Skills

Inside sales

Customer service

Communication skills

Windows OS

Forklift experience

Education

High school diploma or equivalent

Job description

About Us

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets. As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. Following the recent acquisition of FBM by Lowe’s, the organization continues to invest in strong, forward-thinking talent to support national growth, enhance customer experience, and drive long-term success across both businesses.

Overview

Position Overview

At Unified Door & Hardware Group (UDHG), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities and Qualifications

Key Responsibilities

Customer Service & Sales Support

• Maintain professional, courteous communication with customers before, during, and after sales
• Provide knowledgeable product and generate accurate quotes and proposals
• Assist walk-in customers and handle inquiries or complaints promptly
• Drive profitable sales through effective selling, upselling, and cross-selling

Order Management & Communication

• Enter orders, pricing, and customer data into systems accurately
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
• Collaborate with outside sales reps and internal teams to fulfill customer needs

Inventory & Showroom Operations

• Maintain stock levels, organize the showroom, and support physical inventories
• Schedule and coordinate inbound/outbound deliveries and shipping logistics
• Negotiate freight rates and manage inventory movement efficiently

Cash Handling & System Use

• Operate and balance the cash register and drawer daily using proper procedures
• Utilize management software for billing, reporting, and project tracking

Product & Project Knowledge

• Maintain up-to-date product expertise
• Manage documentation and order details for large or complex projects

Logistics & Operations Coordination

• Coordinate deliveries with Operations staff
• Coordinate purchase and delivery of special products

Trainings

• Must attend all required meetings in relation to sales and all company required training programs

Additional Responsibilities & Miscellaneous

• Perform other duties as assigned to support Sales and corporate objectives

Qualifications

• High school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Familiarity with Windows operating systems

• Warehouse work which includes forklift experience/training

Compensation and Benefits

Reports To

General Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Base: $25.00-$32.00 per hour

Benefits

At UDHG, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off & Paid Holidays
• Generous 401(k) plan with company match

Statements

Equal Opportunity Employer

Unified Door & Hardware Group, a Foundation Building Materials company, is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance. Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.