Sales Floor Leader — Luxury Brand & Guest Experience

Brobston Group; Allen (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick and personal time

Medical, dental, vision insurance

401k matching

Employee discounts on Marc Jacobs andL

Job summary

Marc Jacobs International is seeking a Sales Supervisor for the Allen Premium Outlet location in Allen, Texas. You will support management in daily operations, drive sales, deliver an outstanding customer experience, and coach the team to meet store KPIs.

This role requires flexibility to work retail hours, including evenings, weekends, and holidays. You will lead the sales floor, maintain store standards, and advocate a customer-first mindset while representing Marc Jacobs brand DNA and product

Qualifications

• 3+ years of retail or sales experience with customer service focus.
• Prior leadership experience strongly preferred.
• Experience in generating sales and developing client relationships.
• Excellent verbal and written communication skills.
• Demonstrates passion and empathy for clients and exceeds expectations.

Responsibilities

• Achieve or exceed individual and store sales KPIs.
• Lead the sales floor to deliver exceptional customer experience.
• Ensure the store is guest ready and welcoming for clients.
• Build sales by leveraging product knowledge and styling expertise.
• Engage with clients through the client journey to drive repeat business.
• Maintain knowledge of Marc Jacobs Universe, brand DNA and pillars.
• Initiate client contact and follow up on sales and inquiries.
• Foster collaboration and open communication with team and management.
• Open and close the store per Marc Jacobs procedures.

Skills

Retail leadership

Sales

Customer service

Communication

Organization

POS familiarity

MS Office

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International is seeking a Sales Supervisor for the Allen Premium Outlet location in Allen, Texas. You will support management in daily operations, drive sales, deliver an outstanding customer experience, and coach the team to meet store KPIs.

This role requires flexibility to work retail hours, including evenings, weekends, and holidays. You will lead the sales floor, maintain store standards, and advocate a customer-first mindset while representing Marc Jacobs brand DNA and product