Sales Floor Dept Supervisor - Pro Services

Lowe's Companies, Inc.; Richmond (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in home improvement retail is looking for a Sales Floor Dept Supervisor in Richmond, Kentucky. This role involves leading a team to ensure excellent customer service, overseeing daily store operations, and maintaining safety standards. Candidates should have significant retail experience and leadership skills to effectively manage associates and customer interactions.

Qualifications

• 3 years of retail experience or 5 years of retail experience.
• 1 year of customer service experience preferred.
• Team supervision experience is essential.

Responsibilities

• Lead and enable a team to deliver best customer experience.
• Perform coaching, training, and performance management.
• Monitor safety and provide input into merchandising decisions.

Skills

Customer service

Leadership

Communication

Inventory management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Sales Floor Dept Supervisor - Pro Services role at Lowe's Companies, Inc.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. They oversee customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The role involves working with leadership to identify and communicate best practices that inspire customer-focused behavior and goal attainment. Supervisors may also occasionally open or close the store or serve as manager-on-duty (MOD). Travel may be required for meetings, training, or support to other stores.

Qualifications include:

• High School Diploma or equivalent, with 3 years of retail experience OR 5 years of retail experience.
• At least 1 year of customer service experience.
• Experience supporting Pro customers.
• Leadership experience with team supervision.
• Proficiency in Microsoft Office Suite.
• Ability to lift at least 25 pounds.

Preferred qualifications:

• 3+ years of retail customer service experience.
• Experience in a leadership role with direct reports.
• Experience in home improvement retail sector.
• Familiarity with store computer systems.

Lowe’s is an equal opportunity employer. Starting pay varies based on factors like location, experience, and education. For more info on benefits, visit our benefits page.