Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.; Raleigh (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Sales Floor Department Supervisor to lead a dedicated team in providing exceptional customer service. In this full-time role, you will oversee daily operations, coach associates, and ensure a safe and efficient store environment. Your leadership will empower your team to achieve their best, while your experience in retail will help you navigate challenges and drive results. Join this dynamic team and make a significant impact on customer satisfaction and store performance.

Qualifications

• 3+ years retail experience or 5 years retail experience.
• 1 year customer service experience required.

Responsibilities

• Leading a team to deliver excellent customer experiences.
• Coaching and training associates for performance improvement.

Skills

Customer Service

Team Leadership

Training and Mentoring

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Store Computer Systems

Job description

Sales Floor Dept Supervisor - Building Materials

Join to apply for the Sales Floor Dept Supervisor - Building Materials role at Lowe's Companies, Inc.

Job Overview

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver an excellent customer experience. This includes coaching, training, delegating, managing performance, and ensuring department coverage. The role involves customer-facing activities (e.g., greeting, needs clarification, closing sales), non-customer activities (e.g., stocking, inventory, recovery), and store safety duties (e.g., safety walks, hazard reporting).

Key Responsibilities

• Providing resources and tools to support customer service teams.
• Assisting with stocking, recovery, and merchandising input.
• Monitoring and coaching safe use of store equipment.
• Supervising associates across departments as needed.
• Communicating best practices and safety protocols.
• Occasionally opening or closing the store and serving as manager-on-duty.

Qualifications

Minimum Requirements

• High School Diploma or equivalent + 3 years retail experience OR 5 years retail experience.
• 1 year customer service experience.
• 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience leading or supervising teams.
• Experience in training, mentoring, and cross-functional work.
• Proficiency in Microsoft Office Suite.
• Ability to obtain relevant sales licenses if required.

Preferred Qualifications

• 3+ years retail customer service experience.
• 3+ years supporting Pro customers.
• Leadership experience with direct reports.
• Experience in home improvement retail and fast-paced environments.
• Experience with store computer systems.

Physical & Other Requirements

• Availability for varied shifts, including mornings, afternoons, and evenings.
• Prolonged standing, sitting, and lifting up to 25 pounds (or more with assistance).

Additional Information

This role may require occasional travel for meetings, training, or support to other stores. The position is full-time, generally scheduled for 39-40 hours per week, with more hours as needed.