Sales Floor Assistant - Eastridge Shop Ctr

JCPenney; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to provide exceptional customer service and support sales growth. This role involves engaging with customers, managing merchandise standards, and collaborating with team members to enhance the shopping experience. The ideal candidate will thrive in a fast-paced retail environment, demonstrating problem-solving skills and a commitment to excellence. With a focus on inclusivity, this position offers a chance to be part of a dynamic team dedicated to serving diverse communities. If you are passionate about retail and customer service, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Insurance

Paid Holidays/Vacation

401(k) Matching

Employee Discounts

Qualifications

• Strong customer service skills to enhance the shopping experience.
• Ability to manage inventory and assist in merchandise planning.

Responsibilities

• Deliver excellent customer service to drive sales growth.
• Assist in merchandise planning and inventory processes.
• Support online order processes and maintain store organization.

Skills

Customer Service

Problem-solving

Inventory Management

Team Collaboration

Education

High School Diploma

Job description

Sales Floor Assistant - Eastridge Shop Ctr

Join to apply for the Sales Floor Assistant - Eastridge Shop Ctr role at JCPenney

Sales Floor Assistant - Eastridge Shop Ctr

1 month ago Be among the first 25 applicants

Join to apply for the Sales Floor Assistant - Eastridge Shop Ctr role at JCPenney

As the Sales Floor Assistant, you are responsible for delivering excellent customer service to drive profitable sales growth. Your duties include leading and engaging associates, managing merchandise standards and execution, training and developing team members, and executing sales programs.

Primary Responsibilities

1. Customer Service & Sales: Model and uphold outstanding customer service standards. Listen actively to resolve issues and demonstrate core behaviors. Collaborate with team members for support.
2. Door to Floor / Restock / RFID & Inventory: Assist in merchandise planning, receipt, reverse logistics, inventory processes (cycle counts, RFID scans), and stockroom organization. Support restocking initiatives.
3. SET / Visual / Environment: Aid in planning floor moves, displaying graphics, and visual detailing. Re-merchandise based on sell-through data and maintain store cleanliness and organization.
4. Omnichannel (SVG 2-3): Support online order processes, including pick-up and ship-from-store operations.
5. General Operations: Contribute to merchandise transfers, returns, and inventory integrity activities. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, profits, productivity, and attendance.

Core Competencies & Accomplishments

Success at JCPenney requires:

• Results: Problem-solving, decision-making, efficiency, and inspiring performance.
• Ownership: Providing excellent service, building respectful relationships, and accountability.
• Intensity: Proactively improving customer experience, demonstrating confidence, and acting with urgency.

What You Get

If eligible, benefits include medical/dental/vision, life insurance, paid holidays/vacation, and 401(k) matching. Associates receive discounts and holiday pay. For details, visit our benefits site.

About JCPenney

JCPenney serves diverse American families with a focus on inclusivity, offering apparel, home, beauty, and jewelry. With over 650 stores and an online presence, it celebrates 120 years of connecting with customers through shopping and community engagement.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail