Sales Experience Manager - Park Place Motorcars - Arlington, TX

Asbury Automotive Group; Arlington (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards (select management and)

Job summary

Park Place is seeking an energetic Sales Experience Manager in Arlington, TX to respond to online vehicle inquiries, guide customers through the buying process, and build lasting relationships. You will manage inquiries via phone and email, schedule appointments, conduct test drives, and work toward a positive customer experience.

The role emphasizes strong communication, CRM proficiency, and the ability to work a busy retail environment with a focus on support, teamwork, and ongoing training

Qualifications

• Must have strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Proven ability to work with a CRM/database and manage customer data.

Responsibilities

• Respond to online vehicle inquiries via phone and email.
• Guide customers through the buying process from first contact to sale.
• Contact customers to identify needs and build rapport for referrals.
• Schedule and confirm appointments; conduct test drives with customers.
• Maintain professional attire and appearance; pass pre-employment screenings.

Skills

CRM experience

Customer service

Phone skills

People skills

Bi-lingual (plus)

Tools

CRM system

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Sales Experience Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Sales Experience Manager's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sales Experience Manager works with customers who visit the store directly taking them through the initial buying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asburyselling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibitgreat customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaininga customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business developmentexperience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimumof eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Company Benefits:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSALESDFW