Sales Executive – Customer Experience (CX) Technology

The ComOps Group LLC; United States; À distance; USD 68 000 - 80 000; Plein temps

Résumé du poste

The ComOps Group LLC is seeking a results-driven Sales professional to drive new business in the CX software space. You will identify opportunities, conduct discovery, and deliver tailored product demonstrations that articulate business value to decision-makers.

Collaborate with customer success to optimize renewals and upsell opportunities, while managing multiple opportunities with CRM tools. This role requires strong communication, a passion for customer experience, and the ability to work

Qualifications

• 2–3 years of demonstrated success in consultative sales within the customer experience (CX) industry, preferably selling SaaS, technology, or other business solutions.
• Experience selling Customer Experience (CX), Voice of the Customer (VoC), Contact Center, AI, Employee Experience, or related software solutions is preferred.
• Experience with Medallia, Qualtrics, InMoment, Forsta, NICE, Verint, Zendesk, Salesforce, or similar platforms is a strong plus.
• Strong consultative selling, discovery, and relationship-building skills.
• Excellent verbal, written, and presentation skills with the ability to communicate business value to decision makers.
• Self-motivated, organized, and comfortable managing multiple opportunities simultaneously.
• Experience using CRM and sales engagement platforms such as HubSpot, Monday.com, Apollo, LinkedIn Sales Navigator, or similar tools.
• Curious, coachable, and passionate about helping organizations improve customer and employee experiences.

Responsabilités

• Identify and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, and inbound leads.
• Conduct discovery meetings to understand customer goals, business challenges, and customer experience initiatives, positioning ComOps as a trusted advisor.
• Deliver tailored product demonstrations and presentations that clearly communicate the business value of ComOps' solutions.
• Manage opportunities throughout the sales cycle using CRM tools, maintaining accurate forecasts and pipeline visibility.
• Lead commercial discussions and successfully close new business while balancing customer needs with company objectives.
• Build relationships with prospects, strategic partners, consultants, and industry associations to expand ComOps' presence and generate new opportunities.

Description du poste

Sales

• Business Development & Prospecting: Identify, qualify, and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, and inbound leads.
• Consultative Selling: Conduct discovery meetings to understand customer goals, business challenges, and customer experience initiatives, positioning ComOps as a trusted advisor.
• Sales Presentations & Demonstrations: Deliver tailored product demonstrations and presentations that clearly communicate the business value of ComOps' solutions.
• Pipeline Management: Manage opportunities throughout the sales cycle using CRM tools, maintaining accurate forecasts and pipeline visibility.
• Negotiation & Closing: Lead commercial discussions and successfully close new business while balancing customer needs with company objectives.
• Relationship Development: Build relationships with prospects, strategic partners, consultants, and industry associations to expand ComOps' presence and generate new opportunities.

Success

• Customer Relationships: Build trusted relationships with assigned customers and serve as a strategic advisor throughout their journey.
• Business Reviews: Conduct regular customer check-ins to ensure clients are achieving their desired business outcomes while identifying opportunities for expansion.
• Growth & Retention: Partner with Customer Success to support renewals, identify upsell opportunities, and maximize long-term customer value.

Skills, Qualifications, & Requirements

• 2–3 years of demonstrated success in consultative sales within the customer experience (CX) industry, preferably selling SaaS, technology, or other business solutions.
• Experience selling Customer Experience (CX), Voice of the Customer (VoC), Contact Center, AI, Employee Experience, or related software solutions is preferred.
• Experience with Medallia, Qualtrics, InMoment, Forsta, NICE, Verint, Zendesk, Salesforce, or similar platforms is a strong plus.
• Strong consultative selling, discovery, and relationship-building skills.
• Excellent verbal, written, and presentation skills with the ability to communicate business value to decision makers.
• Self-motivated, organized, and comfortable managing multiple opportunities simultaneously.
• Experience using CRM and sales engagement platforms such as HubSpot, Monday.com, Apollo, LinkedIn Sales Navigator, or similar tools.
• Curious, coachable, and passionate about helping organizations improve customer and employee experiences.

Education:

1. Bachelor’s degree in business or related field
2. Strong business acumen and presentation skills
3. A passion for continuous learning and professional development.

Skills: Proficient in Microsoft applications, including PowerPoint and Word. Ability to learn Monday.com CRM.

Travel: Expected to be under 20% of schedule

Compensation: $68,000-$80,000 Base Salary | $152,000–$176,000 OTE

*ComOps leadership retains the rights to modify this document at all times, with our without prior written notice.