Sales / Equipment Rental

Elsinore Valley Rentals Inc; Lake Elsinore (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Elsinore Valley Rentals, Inc. in Lake Elsinore, CA is seeking a full-time rental clerk to greet customers, assess needs, and recommend equipment while delivering friendly, professional service in person and over the phone.

You will prepare contracts, explain terms and safety features, manage deliveries and pickups, and keep records via rental software and CRM tools, with an emphasis on accuracy and customer care.

Qualifications

• HS diploma or GED preferred but not required.
• Able to lift 50-70 lbs routinely.
• Strong telephone skills.
• Effective written and oral communication.
• California driver’s license with clean driving record.
• Equipment rental industry experience preferred.
• Experience in sales, rental counter sales, or related roles preferred.

Responsibilities

• Greet and assist rental customers in a courteous, professional manner in person and over the phone.
• Ask relevant questions to assess needs and recommend equipment; offer alternatives when necessary.
• Prepare and process rental contracts with signatures and customer information.
• Explain rental terms, fees, operation, and safety features clearly to ensure understanding.
• Answer calls, take orders, provide quotes, and handle inquiries.
• Resolve customer concerns or complaints and escalate issues when needed.
• Schedule deliveries and pickups; assist with loading/unloading equipment.
• Conduct daily audits of open contracts and follow up on overdue rentals.
• Visit businesses and job sites to prospect and build relationships with potential customers.

Skills

Customer service

Communication

Telephone skills

Driver's license

Sales experience

Education

HS Diploma/GED

Tools

CRM software

Rental software

Email

Job description

Full Time Lake Elsinore

Elsinore Valley Rentals, Inc. proudly serves contractors, landscapers, and homeowners throughout South Riverside County with dependable equipment and tool rentals. We provide smart solutions that help people save time and money by offering the equipment that builds our communities, the tools that improve efficiency, and the resources that drive progress and growth.

Primary Job Duties

• Greet and assist rental customers in a courteous, professional, and friendly manner—both in person and over the phone.
• Ask relevant questions to assess customer needs and recommend appropriate equipment; offer alternative solutions when necessary.
• Prepare and process rental contracts by collecting required signatures and customer information.
• Clearly explain rental terms, fees, equipment operation, and safety features to ensure customer understanding.
• Answer incoming calls, take orders, provide quotes, and handle customer inquiries.
• Effectively resolve customer concerns or complaints and escalat[e] issues as appropriate.
• Schedule equipment deliveries and pickups; assist customers with loading and unloading equipment when needed.
• Conduct daily audits of open contracts and follow up on overdue rentals.
• Proactively visit businesses and job sites to prospect and build relationships with potential customers.

Technical Skills

• Operate rental software to complete transactions including: checking equipment rates and availability, creating quotes, making reservations, opening/closing contracts, and scheduling deliveries or pickups.
• Send rental documents such as quotes, reservations, and contracts to customers via email.
• Periodically review and update company website content for accuracy and consistency with current offerings.
• Use CRM tools to manage leads and maintain accurate records of customer interactions, ensuring timely follow-ups and excellent service.

Other Responsibilities

• Maintain a clean and organized showroom; restock and tidy shelves, and arrange equipment displays.
• Report any observed safety violations to the supervisor immediately.
• Follow all company policies, procedures, and verbal/written directives.
• Comply with workplace safety regulations and store security protocols.
• Attend regular staff, department, and safety meetings.
• Perform additional duties as assigned by management.

Working Conditions

• Must be able to sit or stand for extended periods.
• Regular interaction with customers and the general public.
• Exposure to chemicals such as gasoline, diesel fuel, propane, kerosene, and cleaning agents.
• Primarily indoor work environment with daily exposure to outdoor conditions.
• Weekend availability is required.

EDUCATION, SKILLS & REQUIREMENTS

• A high school diploma or equivalent GED is preferred but not required
• Must be able to lift/move approximately 50-70 lbs. routinely.
• Strong telephone skills
• Effective written and oral communication skills
• Valid California driver’s license and clean driving record
• Equipment rental industry experience preferred
• Experience as a sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

Compensation: $20.00 - $25.00 per hour

About Us

Welcome to Elsinore Valley Rentals, Inc. (EVR), your trusted equipment rental solution in Lake Elsinore, CA. As a veteran-owned business, we are dedicated to serving our community with expert advice, high-quality equipment, and flexible rental options to ensure an outstanding customer experience. With over 40 years of service, EVR takes pride in being a longstanding partner in the region. We are proud members of the Chamber of Commerce, the California Rental Association, and the American Rental Association.