Sales Engineer II

Nexcess; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

Nexcess in the United States is seeking a Sales Engineer II to independently support technical engagements for mid-market clients across the customer lifecycle. You will partner with Sales Executives to understand environments, conduct discovery, design cloud solutions, and coach customers toward the best fit.

In this role you’ll deliver tailored demos, assist with solution architecture, and contribute to enablement and process improvements across the technical sales team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
• 3+ years in pre-sales engineering, solutions engineering, or related technical role in hosting or CMS ecosystems.
• Strong WordPress architecture knowledge including web server/PHP-FPM, MySQL/MariaDB, caching, CDN, DNS.
• Experience with WooCommerce, Magento/Adobe Commerce, or Shopware including performance tuning and scaling.
• Familiarity with LMS LearnDash, GiveWP, The Events Calendar, Kadence, Elementor.
• Understanding of site performance, autoscaling, backups, and Core Web Vitals.
• Security fundamentals: WAF, TLS, PCI-DSS; ability to scope migrations from other hosts.

Responsibilities

• Serve as the primary technical resource for customer engagements during pre- and post-sales.
• Conduct detailed technical discovery sessions to understand client environments and requirements.
• Design and position cloud infrastructure solutions aligned with goals.
• Deliver customized product demonstrations, workshops, and scenario-based presentations.
• Guide prospects through structured decision-making with multiple options and stakeholders.
• Support development of POCs demonstrating value of Digital Cloud solutions.
• Assist with hybrid digital hosting solution design for client environments.
• Collaborate with Sales, Product, Implementation, and Customer Success teams for smooth handoff.
• Contribute to technical proposals and customer-facing solution documentation.
• Capture feedback, requirements, and competitive insights to inform product improvements.
• Support client enablement through architecture discussions and knowledge transfer.
• Share knowledge with junior Sales Engineers and sales team members.

Skills

Pre-sales experience

Strong communication

Solution design

Presentation skills

Translate technical concepts to non-IT

Cloud/infrastructure fundamentals

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Tools

WooCommerce

Magento/Adobe Commerce

Shopware

Kadence

Elementor

LearnDash

GiveWP

The Events Calendar

Job description

Overview

The Sales Engineer II independently supports technical engagements for mid-market clients throughout the customer lifecycle: pre-sales and post. This role partners closely with Sales Executives and Account Managers to understand customer environments, conduct technical discovery, design cloud solutions that align with business objectives, and coach prospects and customers to the best solutions for their situation.

Sales Engineers are expected to operate with increasing autonomy, delivering tailored demonstrations, assisting with solution architecture, and supporting complex customer conversations. The role also contributes to internal enablement, process improvement, and knowledge sharing across the technical sales organization.

Compensation

The compensation range for this role is between $150k-$175k OTE with a 75/25 base to commission split

Responsibilities

• Serve as the primary technical resource for customer engagements during the pre- and post-sales cycle, partnering with Account Executives and Account Managers to support solution positioning.
• Conduct detailed technical discovery sessions to understand client environments, infrastructure challenges, and business requirements.
• Design and position cloud infrastructure solutions aligned with customer technical and operational goals.
• Deliver customized product demonstrations, workshops, and scenario-based presentations.
• Guide prospects and customers through a structured decision-making process, especially when navigating multiple options or internal stakeholders.
• Support development of Proof of Concepts (POCs) that demonstrate the value of the Digital Cloud solutions.
• Assist with designing hybrid digital hosting solutions to meet client environments and needs.
• Collaborate with Sales, Product, Implementation, and Customer Success teams to ensure accurate solution positioning and smooth transition to delivery teams.
• Contribute to technical proposals and customer-facing solution documentation.
• Capture customer feedback, technical requirements, and competitive insights to help inform product and service improvements.
• Support client enablement through architecture discussions, technical workshops, and knowledge transfer sessions.
• Share knowledge and provide informal guidance to junior Sales Engineers and sales team members.
• Contribute to improvements in demo environments, internal tools, and sales workflows.
• Maintain current knowledge of emerging cloud technologies, infrastructure trends, and competitive solutions.
• Work in lockstep with product and engineering, providing feedback, insight, and guidance for product improvements and enhancements.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.
• 3+ years of experience in pre-sales engineering, solutions engineering, technical support, or a related technical role — ideally within web hosting, ecommerce platforms, or the WordPress/CMS ecosystem.
• Strong understanding of WordPress architecture and the managed hosting stack: web server/PHP-FPM, MySQL/MariaDB, caching layers, CDN, and DNS fundamentals.
• Hands-on familiarity with ecommerce platforms — WooCommerce, Magento/Adobe Commerce, Shopware — including performance tuning, PCI considerations, and scaling for high-traffic events (e.g., BFCM).
• Familiarity with vertical WordPress applications such as LMS/education tools (LearnDash), donation/nonprofit platforms (GiveWP), event management (The Events Calendar), and page builders/theme frameworks (Kadence, Elementor).
• Understanding of site performance and reliability practices: autoscaling, staging environments, backups, and page-speed/Core Web Vitals optimization.
• Familiarity with web application security fundamentals: WAF, bot mitigation, SSL/TLS, and basic compliance considerations (PCI-DSS for commerce customers).
• Comfort evaluating and scoping site migrations from other hosts (cPanel-based hosts, competitor managed WordPress platforms, etc.).
• Excellent communication and presentation skills, with particular strength translating technical concepts for non-technical, small-business decision-makers — often the actual buyer for this segment, not an enterprise IT department.
• Exposure to AI-powered website building/optimization tools is a strong plus, given Digital Cloud’s platform roadmap.
• Relevant WordPress, ecommerce platform (e.g., Adobe Commerce Developer), or hosting certifications are preferred but not required.
• General cloud/virtualization familiarity (VPS, dedicated, cloud tiers) is a plus for understanding the infrastructure underneath; deep orchestration/IaC expertise (Kubernetes, Terraform) is not required for this role.

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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