Sales Engineer

Steven Label Corporation; Santa Fe Springs (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vacation

Sick and holiday pay

401(k) with company match

FSA

Life & Disability Insurance

Job summary

Steven Label is seeking a highly technical and customer-focused Sales Engineer to serve as the primary technical interface between customers, Business Development, Estimating, Engineering, Customer Service and Manufacturing in Santa Fe Springs, CA.

The role owns resolution of technical questions, product challenges, specification reviews, and manufacturing concerns, enabling the BD team to focus on new business development and account growth.

Qualifications

• High-school diploma or equivalent required.
• Bachelor’s degree in engineering, manufacturing, business or related field preferred.
• Minimum 5 years manufacturing or engineering background, preferably in technical sales or related roles.
• Proven track record of positive customer-facing experience in a manufacturing setting.
• Minimum 2 years of project coordination experience, cradle-to-grave management.
• Previous ERP experience required.
• Experience in printing, labels, medical devices, overlays, or regulated manufacturing preferred.

Responsibilities

• Serve as the primary technical contact for customers after award; own inquiries through resolution.
• Lead troubleshooting, product reviews, specification clarification, and corrective actions.
• Coordinate with Business Development on visits, presentations, and reviews.
• Bridge between customers and internal operations; work with Estimating for accurate quotes and requirements.
• Support design-for-manufacture discussions and manufacturability reviews.
• Track projects, customer requests, and open issues to closure; lead cross-functional meetings.
• Maintain predictable attendance and perform other duties as assigned.

Skills

Customer-facing experience

Project coordination

English fluency

Travel readiness

Education

High-school diploma or equivalent

Bachelor’s degree in engineering, manufacturing, business or related field

Tools

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Engineer

Full-time Regular SFS-Main Plant, Santa Fe Springs, CA, US

Salary Range: $80,000.00 To $100,000.00 Annually

Job Title:Sales Engineer

Reports To:Director of Engineering

FLSA Status:Exempt

Work Location:On-site, Santa Fe Springs, CA

Steven Label is seeking a highly technical and customer-focused Sales Engineer to serve as the primary technical interface between customers, Business Development, Estimating, Engineering, Customer Service, and Manufacturing. This role owns the resolution of technical questions, product challenges, specification reviews, manufacturing concerns and customer issues, allowing Business Development to focus their time on prospecting, relationship development and new business acquisition.

Position Summary

The Sales Engineer serves as the technical quarterback for existing customer business. This role ensures technical challenges are driven to resolution, coordinates resources across the organization, supports customer visits and calls, and strengthens customer confidence in Steven Label’s capabilities.

Essential Functions:

• Serve as the primary technical contact for customers after business is awarded. Own technical inquiries through resolution. Lead troubleshooting activities, product reviews, specification clarification, and corrective action discussions. Manage customer expectations through proactive communication.
• Partner with Business Development on customer visits, presentations and technical reviews. Provide expertise during qualification opportunities and strategic account discussions. Free the Business Development team from day-to-day technical account management responsibilities so they can focus on hunting and growing new business.
• Act as the bridge between customers and internal operations. Work closely with Estimating to ensure accurate requirements and quotations. Support design-for-manufacture (DFM) discussions, manufacturability reviews, material selection, process capability assessments and product changes.
• Track technical projects, customer requests, engineering actions and open issues to closure. Lead cross-functional meetings and ensure alignment on deliverables, timelines and responsibilities.
• Maintain predictable and reliable attendance.
• Perform other duties as assigned.

Qualifications:

• A high-school diploma or equivalent is required.
• A Bachelor’s degree in engineering, manufacturing, business or related field preferred.
• A minimum of 5 years manufacturing or engineering background, preferably in technical sales, applications engineering, manufacturing engineering, or similar
• Proven track record of positive customer-facing experience in a manufacturing setting
• A minimum of 2 years of project coordination and successful track record of managing from cradle to grave
• Previous ERP experience
• Experience in printing, labels, medical devices, overlays, membrane switches, folding cartons or regulated manufacturing preferred.
• Previous experience in an ISO 13485 or similar preferred but not required.
• Ability to read, speak, and understand English fluently.
• Ability to travel as needed to support business development on customer visits as needed (10% of time).

Key Performance Indicators

Customer issue resolution time; customer satisfaction and retention; reduction in Business Development time spent on account management; responsiveness to technical inquiries; support of quote conversion and account growth; on-time completion of technical projects.

Total Rewards

$80,000 - $100,000, health insurance, vacation, sick and holiday pay, 401(k) with company match, FSA, Life & Disability Insurance

St even Label is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.