Sales Enablement Manager

ZINC Zillow, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow is seeking a Sales Enablement Manager to translate business objectives into enablement programs, managing the end-to-end lifecycle from scoping to execution. You’ll collaborate with content, product, and learning teams to deliver impactful programs for Sales and Customer Success across all segments.

The role emphasizes cross-functional partnership, strong organizational skills, and a proactive approach to continuous improvement, with a remote-first setup for U.S. employees.

Qualifications

• 5+ years of experience in enablement, training, sales, or customer success roles in a high-growth SaaS environment.
• Proven ability to manage multiple projects with strong organizational skills and deadlines.
• Clear, confident communicator across audiences including senior managers and frontline teams.
• Ability to facilitate training and lead presentations for varied revenue teams.
• Collaborative by nature with ability to build trust and manage stakeholders without formal authority.
• Ability to use data and feedback to assess initiative effectiveness and recommend improvements.

Responsibilities

• Manage enablement initiatives from scoping through execution, capturing requirements and timelines.
• Partner with enablement specialists across content, product, and learning to deliver programs for Sales and Customer Success audiences.
• Create and maintain process documentation, project trackers, and communication frameworks for consistency.
• Support development of enablement SOPs and playbooks that can be reused and scaled.
• Build and maintain relationships with field-facing enablement partners, GTM leadership, and cross-functional teams.
• Drive post-mortem reviews and feedback loops to improve efficiency and outcomes.
• Leverage AI and tools to reduce manual work in program management workflows.

Skills

Enablement

Training

Sales

Customer success

SaaS

Tools

Salesforce

Gong

Gainsight

Highspot

Job description

About the team

The Agent Software & Advertising (ASA) organization at Zillow helps real estate professionals grow their business through marketing, sales, and productivity solutions, including our Zillow Pro platform and Premier Agent buyer leads. Within that organization, the Sales Enablement team serves as a force multiplier for sales and customer success. Our mission is to elevate and empower all frontline ASA reps and managers through high-impact enablement, learning experiences, and coaching that drive measurable business outcomes.

About the role

Working alongside cross-functional partners and the wider enablement team, the Sales Enablement Manager translates core business objectives into clearly defined and seamlessly executed enablement programs. This role manages the operational lifecycle of enablement programs—from scoping and stakeholder alignment through to execution—ensuring initiatives proceed smoothly while staying on track to meet established goals and outcomes. This is a highly collaborative role that bridges enablement, cross-functional partners, and agent teams, requiring strong organizational skills, clear communication, and a genuine curiosity about what makes sales and success teams perform.

You Will Get To:

• Manage enablement initiatives from scoping through execution, capturing requirements, building timelines, and keeping cross-functional stakeholders aligned throughout
• Partner with enablement specialists across content, product, and learning to scope, sequence, and deliver programs that serve Sales and Customer Success audiences across all segments
• Create and maintain process documentation, project trackers, and communication frameworks that bring operational consistency and clarity across the enablement team
• Support the development of enablement SOPs and playbooks that can be reused and scaled across future initiatives
• Build and maintain strong working relationships with field-facing enablement partners, GTM leadership, and cross-functional teams including Product, Marketing, and Sales Strategy
• Drive post-mortem and feedback loops, capturing learnings from completed initiatives and helping the team continuously improve how we work
• Leverage AI and available tools to improve efficiency and reduce manual lift in program management workflows

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $93,900.00 - $150,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $89,200.00 - $142,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Required Qualifications:

• 5+ years of experience in enablement, training, sales, or customer success roles in a high-growth SaaS environment
• Proven ability to manage multiple projects simultaneously, with strong organizational skills, attention to detail, and the ability to meet deadlines with intermittent supervision
• Clear, confident communicator — comfortable adapting your style for different audiences including senior managers, cross-functional partners, and frontline teams
• Ability to facilitate training and lead presentations in front of small and large audiences across different revenue teams
• Clear, confident communicator — comfortable adapting your style for different audiences including senior leaders, cross-functional partners, and frontline teams
• Solutions-oriented with the ability to identify problems, probe areas of ambiguity, and move work forward without waiting for complete direction
• Collaborative by nature — able to build trust across teams, navigate competing priorities, and hold stakeholders accountable without formal authority
• Ability to use data and program feedback to assess initiative effectiveness and recommend improvements
• Comfortable operating in ambiguous environments and proactively creating structure where it doesn't yet exist
• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Preferred Qualifications:

• Experience supporting programs that span multiple audiences or functional teams (e.g., Sales and Customer Success)
• Familiarity with GTM technology such as Salesforce, Gong, Gainsight, or Highspot
• Exposure to structured sales frameworks (e.g., Challenger, Command of the Message)
• Familiarity with project management solutions and comfort building and maintaining tracking systems
• Demonstrated use of AI or emerging technologies to improve rep productivity or enablement effectiveness

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.