Sales Enablement Analyst

Sandvik; Mebane (NC); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading global supplier of metal cutting tools is seeking a Sales Enablement Analyst to support their sales team by removing obstacles, streamlining processes, and enhancing customer experiences. The ideal candidate will have a passion for customer service and sales support, along with proficiency in SAP and CRM tools. This fully remote position offers competitive salary and benefits including health insurance and retirement plans.

Benefits

Competitive salary and performance-based incentives

401(k) retirement savings plan with core contribution and match

Health, dental, and vision insurance

Disability and life insurance

Paid family leave

Continuous professional development and training

Qualifications

• Previous experience or a passion for customer service, sales support, or analytics.
• Ability to manage multiple priorities and resolve problems quickly.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a liaison between Sales and the broader organization.
• Automate time-consuming processes throughout the sales organization.
• Support Sales Engineers with customer-related activities.

Skills

Customer service

Sales support

Analytics

Communication

Planning

Organization

Analytical thinking

Education

Associate degree or equivalent business experience

Tools

SAP

CRM (Dynamics 365)

Power BI

Office 365 Co-Pilot

Job description

Do you enjoy creating seamless experiences and supporting others to thrive? At Dormer Pramet, we recognize the value of doing the right thing and providing exceptional support—both to our customers and our teams. As a Sales Enablement Analyst, you’ll play a key role in helping our front-line sales team succeed by removing obstacles, streamlining processes, and enhancing the customer experience.

What you will do

Reporting to the Sales Area Americas Director, you will serve as a liaison between Sales and the broader organization, supporting daily activities that contribute to customer satisfaction, sales growth, and operational efficiency. This includes:

1. A seat on the Sales Area Management team and supporting strategic improvement projects
2. Automating time-consuming processes throughout the sales organization
3. Supporting Sales Engineers with customer-related activities
4. Communicating with customers directly on critical issues and projects
5. Monitoring and escalating issues related to logistics, open orders, and internal routing delays
6. Working in and optimizing the CRM database to support sales efficiencies
7. Assisting with webshop setup, EPLM access, and facilitating internal collaboration with Product Units and Supply Chain
8. Participating in regional meetings to align on goals, share updates, and contribute to strategic planning
9. Gaining expertise in all company systems to support improvements

What you bring

To be successful in this role, you’ll bring a proactive mindset, strong communication skills, and the ability to keep things moving smoothly behind the scenes.

We’re looking for someone with:

• Previous experience or a passion for customer service, sales support, or analytics, ideally in the manufacturing or metal cutting industry
• Proficiency in SAP, CRM (Dynamics 365), Power BI, Office 365 Co-Pilot, and other database or reporting tools
• Ability to manage multiple priorities, resolve problems quickly, and follow through on details
• Excellent verbal and written communication skills, with a customer-first attitude
• Strong planning, organization, and analytical thinking skills
• An associate degree or equivalent business experience

What We Offer in Return

We recognize that passion and dedication drive success. In return for your commitment, we offer:

• The opportunity to make a direct impact on our business performance
• The chance to be part of an ambitious team in an industry-leading company
• Continuous professional development and training opportunities
• A career path designed to help you reach your full potential
• Competitive salary and performance-based incentives
• 401(k) retirement savings plan with core contribution and match
• Health, dental, and vision insurance
• Disability and life insurance
• Paid family leave

Location: This is a fully remote position. The candidate can be based in any U.S. city.

About us

Dormer Pramet is a leading global supplier of metal cutting tools and related services, part of Sandvik Group. The manufacturing industry has always been about working together. We exist to protect that legacy, leading the way with a globally connected network of manufacturers, partners, and suppliers to deliver certainty at every turn. We serve over 100 markets worldwide through our enhanced distribution network, ensuring greater reach and reliability. Whenever or wherever there’s a need for cutting tools, we’re there to deliver—for customers and the entire manufacturing community.

To learn more about what it’s like to work at Dormer Pramet, visit our website here.

About Us

Dormer Pramet is a leading global manufacturer and supplier of tools to the metal cutting industry, with offices in 22 countries worldwide.

We are committed to providing our customers with reliability. This is driven by a well-earned reputation for providing consistently high-quality products and customer-driven support services, and also through the commitment of our employees. Our shared passion for building long-term partnerships based on trust and transparency delivers the collective pride which comes from putting customers at the center of everything we do.