Sales Enablement Administrator

Trane Italia; Grand Rapids (MI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Tuition assistance

Wellness programs

Job summary

Trane Technologies in Grand Rapids is seeking an Administrative Specialist to support Sales Applications Engineers by expediting RFQ responses, maintaining files, and updating quotes in Salesforce.

You will assist the Custom Solutions team with reporting, competitor research, and meeting coordination, while ensuring customer requirements are met and data is accurately shared across departments.

Qualifications

• Associate degree required; engineering or HVAC sciences ideal.
• 2–4 years experience in customer service or inside/outside sales.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Assist SAE with administrative tasks to expedite RFQ responses.
• Maintain files and document project readiness for operations.
• Enter quotes into Salesforce and update quote templates.
• Run regular reporting to track SAE progress and bookings.
• Support Custom Solutions Product Manager with research, presentations, and meeting scheduling.

Skills

Proactive problem solving

Excellent communication

Detail oriented

Customer service mindset

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

SharePoint

Power BI

OBI

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Assist Sales Applications Engineers with administrative tasks to expedite creation and dissemination of RFQ responses to Commercial Sales Offices

• Prepares transition documents and communicates project readiness for assignment to operations team.
• Documents work by maintaining files for each job.
• Uses a variety of computer programs including Microsoft Office products, Trane selection and pricing programs, and specialty vendor programs (Salesforce.com) .
• Assists with CSO Account Manager follow up communications regarding pending or active jobs
• Develop understanding of TCS quotes – types of custom work, hours/labor rates, material costs etc. Use knowledge to manage updates of quote templates as rates, hours and margins revised.
• Enter quotes into CRM management tool (i.e.: Salesforce.com).Maintain updates through quote process to active job status.Other updates as required
• Run regular reporting to track SAE progress (e.g.: bookings)
• Ability to learn basic engineering technical concepts to assist with running on-line performance data as back- up/additional information for RFQs

Assist Custom Solutions Product Manager with administrative and research tasks to improve division strategies and support marketing tactics

• Run regular reporting to track Custom Projects progress (i.e.: RFQ by month, Avg Value/Quote, Market Penetration)
• Collect current Competitor research from Trane Commercial product teams and file in Sharepoint
• Assist with creation of presentations to knowledge share and engage key colleagues within the Commercial Sales Offices (multiple monthly sales engagement meetings)
• Work with Product Manager to schedule virtual and face-to-face meetings and develop messaging/content; co-ordinate the Sales Application Engineers (SAE) schedule to develop travel schedules by quarter.
• Conduct analysis using internal data (Power BI/OBI) to monitor monthly progress vs. monthly and annual goals and CSO office behaviors/trends when quoting custom jobs.
• Works to consistently meet and exceed customer requirements
• Continuously strives for operational excellence and continuous improvement
• Other duties as assigned

Qualifications:

• Associate’s Degree required; Bachelor’s Degree preferred. (Recent graduate with 4-year degree in Engineering or HVAC sciences ideal)
• 2-4 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

Key Competencies:

• Must be proactive in gaining knowledge, problem solving and completing tasks with accuracy.
• Must have excellent verbal, written, and interpersonal communication skills
• Must show the ability to handle difficult situations while remaining professional and courteous
• Must demonstrate the ability to build strategic relationships across functions of an organization
• Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
• Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning.

This role has been designated by the Company as Safety Sensitive.

Benefits:

• Benefits kick in day one!
• Medical, dental, vision
• HSA & FSA Options
• 6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years)
• Tuition Assistance Program
• Be Well Program
• Employee Assistance Program

Annual Base Salary Range or Hourly Base Pay Range:

$24.76

Compensation Type:

Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.