Sales Director, CX Tech & CCaaS Sales

Concentrix; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

A leading company seeks a Sales Director for CX Tech, focusing on revenue growth and market penetration within the U.S. The role involves strategic engagement at the CXO level, managing sales pipelines, and collaborating with internal teams to deliver exceptional client experiences. An ideal candidate has a strong background in technology sales, especially within complex solutions for large enterprises.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Qualifications

• 7+ years of technology sales or business development experience.
• Experience selling to Fortune 500 companies.
• Field experience in CCaaS.

Responsibilities

• Drive revenue and market share for Concentrix.
• Develop and execute a sales plan.
• Manage contract negotiations.

Skills

Client engagement

Negotiation

Leadership

Communication

Strategic thinking

Analytical skills

Consultative selling

Collaboration

Resourcefulness

Education

Bachelor's degree in engineering, computer science or MIS

Tools

Amazon Connect

Genesys

Job description

Job Title:

Sales Director, CX Tech & CCaaS Sales

Job Description

Responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration for Concentrix CX Tech within the US market. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with Sales Representatives, Solutions Architects, Sales Engineers and Partners and engagements at the CXO level with large enterprises. The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CXO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.

This is a Work-At-Home position from anywhere in the U.S.
Your Impact:
Your success here at Concentrix will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. You will collaborate with the broader sales team to grow a pipeline and close new business that delivers outstanding value, ROI, and client experiences to our customers.
PLEASE NOTE: This is a high-level individual contributor role. This position has no direct reports.

Responsibilities:

• Drive revenue and market share for Concentrix.
• Meet or exceed quarterly and annual revenue targets.
• Develop and execute a sales plan.
• Maintain a robust sales pipeline.
• Work with sales executives in other Concentrix business units to extend reach and drive adoption of CX Tech and CCaaS solutions.
• Manage contract negotiations along with internal stakeholders.
• Develop long-term strategic relationships with key accounts.
• Drive growth of CCaaS sales through partners.
• Ensure customer satisfaction.
• Expect moderate travel.

Your Qualifications:
A minimum of 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 500 companies. In addition, a bachelor's degree in engineering, computer science or MIS is a plus.

• Prior experience working within the Software/Infrastructure/Platform/Contact Center (SaaS, IaaS, PaaS, CCaaS) space.
• Experience with Amazon Connect, Genesys or other CCaaS partners preferred.
• Proven successful experience in closing complex software solutions in CX Technologies.
• Excellent presentation and executive engagement skills.
• Excellent negotiation skills.
• A self-starter that can thrive in a fast paced, team environment.
• Strong leadership capabilities.
• Has a strong drive for results.
• Strong engagement and communication skills.
• Consultative selling experience.
• Can collaborate and influence in a “win as a team” environment.
• Resourceful
• Is a trusted advisor to customers and colleagues.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

The annual base salary range for this position is $140,000- $210,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is March 30, 2025.

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English

• Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Notice

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