Sales Director - BPO & Digital Operations CMT

Cognizant; Augusta (ME); Remote; USD 210,000 - 235,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Sales Director - BPO & Digital Operations CMT to accelerate growth in the Digital Operations unit across the CMT segment. You will drive new logo acquisition and guide high-value transformation deals, while partnering with IOA and other teams to shape client propositions.

You will build executive-level client relationships, lead multi-million deals, and ensure revenue, margin and pipeline targets are met, leveraging AI-led insights and industry experience.

Qualifications

• 10+ years in digital-native or technology-driven environments with strong BPO/Digital Operations background.
• Proven experience leading $10M+ annual revenue portfolios and $10M–$30M deals.
• Strong analytical mindset; translate client challenges into scalable solutions.
• Experience advising on location and operating model strategy within global, matrixed organizations.

Responsibilities

• Lead new logo acquisition efforts and portfolio growth strategy, closing large, complex BPO and Digital Operations deals.
• Establish executive-level relationships with senior client stakeholders and provide thought leadership.
• Collaborate with Solutions, Delivery, Process Excellence, and Automation teams to craft differentiated client propositions.
• Lead end-to-end account ownership including deal shaping, forecasting, budgeting, and P&L accountability.

Skills

New logo acquisition

Portfolio growth

Executive relationships

Deal shaping

Forecasting

Budgeting

P&L accountability

AI Ops

Agentic AI

Growth leadership

Job description

As a Sales Director - BPO & Digital Operations CMT , you will make an impact by accelerating growth across our Digital Operations business unit within the Communications, Media, and Technology (CMT) segment, driving new logo acquisition and shaping high-value, multi-million-dollar Digital Operations transformation deals. You will be a valued member of the Intelligent Operations and Automation (IOA) team and work collaboratively with Solutions, Delivery, Process Excellence, and Automation teams as well as senior client stakeholders.

In this role, you will

• Lead new logo acquisition efforts and portfolio growth strategy, identifying, shaping, and closing large, complex BPO and Digital Operations deals while delivering against revenue, margin, and pipeline performance metrics.
• Establish and sustain executive-level relationships with senior client stakeholders, acting as a trusted advisor and providing thought leadership on industry trends, operating models, and Operations-led transformation.
• Partner with Solutions, Delivery, Process Excellence, and Automation teams to craft differentiated, outcome-driven client propositions.
• Lead end-to-end account ownership including deal shaping, forecasting, budgeting, and P&L accountability to drive measurable revenue and profit growth.
• Engage with industry bodies, analysts, and advisors and navigate complex global, matrixed organizations to align Cognizant's IOA and CMT offerings with market needs.
• Consistently demonstrate the Cognizant Way to Lead through strategic agility, client value creation, AI-led innovation, disciplined execution, collaborative ecosystem building and amplifying human potential through a culture of growth, inclusion and effective human-AI collaboration.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 10 to 25 years of overall industry experience, with 10+ years in digital-native or technology-driven environments, and a strong background in BPO, Digital Operations, or Scale Operations, preferably within CMT or adjacent technology segments.
• Proven experience leading $10M+ annual revenue portfolios with deal sizes and TCV in the $10M–$30M range, including consultative, solution-led selling across large, complex, multi-stakeholder deals.
• Deep understanding of AI Ops, Business services, technology platform companies, and digital operating models, with a strong point of view on Agentic AI and how it is transforming business operations, relevant to Digital natives, e-commerce, Hi-Tech and SaaS industries.
• Experience advising clients on location and operating model strategy, engagement model transformation, and business value articulation and ROI-led solutioning, with a strong analytical mindset to translate client challenges into scalable solutions.
• Proven ability to operate effectively within global, matrixed organizational structures.
• Demonstrated ability to lead with strategic vision, client-centric thinking, innovation, disciplined execution, collaboration and a commitment to developing people in line with the Cognizant Way to Lead.
• Proven track record of building trust, demonstrating ownership, exercising sound judgment and fostering an inclusive culture that supports growth and associate success.

These will help you stand out

• Established senior-level relationships within CMT organizations, with experience originating and winning Agentic AI-led operations deals.
• Exposure across multiple operations service domains including Enterprise Operations, Digital Customer Experience, ML/AI Operations, Content, and Trust & Safety Services.
• Experience partnering with analysts, advisors, and industry forums to shape market positioning.
• Strong executive presence with the ability to influence both client and internal leadership teams.
• Experience thriving in complex, fast-evolving environments by translating strategy into action, fostering cross-functional collaboration and championing continuous learning and curiosity.

Leading at Cognizant

This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive. This includes leading with strategic ability, architecting client value, driving AI-led innovation, executing with discipline, building a collaborative ecosystem, and amplifying human potential.

At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until October 30, 2026.

• The annual salary for this position is between $210,000 - $235,000 depending on the experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.