Sales Director - Audio Visual, Event Technology

Pinnacle Live; New York (NY); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Performance based incentive plans

Generous PTO/holidays

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking a Sales Director to lead in-hotel sales efforts, build strong hotel relationships, and exceed revenue targets within one of Times Square’s most dynamic destinations.

The role requires deep AV industry knowledge, senior leadership experience, and a track record of managing sales teams, crafting proposals, and driving profitability. You will collaborate with hotel sales, venue teams, and operations to deliver outstanding client experiences.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Minimum of five (5) years’ experience in an audio-visual systems sales leadership role.
• Minimum of five (5) years’ experience in a customer service facing role.
• Minimum of three (3) years’ experience in a sales management role.
• Strong business communication, presentation, and writing skills.
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and Progress.
• Exceptional relationship builder, internally and externally.
• Production and Staging experience within a hotel, venue, convention center, or traveling organization is required.
• Scenic and Décor experience is required.
• Rigging, Electrical, and Exhibit experience is required.

Responsibilities

• Enforce the Catalyst Sales Process for all hotel leads as directed by the National Director of Sales.
• Lead and develop Sales Manager staff to deliver Gold Standard customer experiences.
• Generate and revise scope of work, quotes, proposals, and contracts.
• Coordinate with the Operations department to ensure successful events.
• Provide accurate revenue forecasts for the sales team and leadership.
• Sell profitable business aligned with budget and P&L understanding.
• Manage billing of events and clients through the sales team.
• Represent Pinnacle Live during site visits and planning meetings.

Skills

Leadership

Communication

Project management

Relationship building

Education

Bachelor’s degree in business or related field

5 years in AV systems sales leadership

3 years in sales management

Tools

CRM platforms

Job description

Description

Sales Director

$105,000-$130,000 +incentives

Lead the sales strategy behind unforgettable experiences in the iconic New York City. Join Pinnacle Live and transform premier events into lasting partnerships while driving revenue at one of Times Square’s most dynamic destinations.

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Sales Director plays a critical role within the In-Venue Sales Organization as they will be responsible for driving and managing the sales efforts within their assigned hotel. This position will act as the Pinnacle Live sales leader within the hotel, with a focus on building hotel relationships, surpassing sales goals, and facilitating collaboration among the Pinnacle Live and hotel sales teams. The Sales Director is highly influential and is responsible for driving the short- and long-term growth and profitability.

Essential Functions

• Enforce the Catalyst Sales Process for all hotel leads as directed by the National Director of Sales.
• Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
• Communicate & collaborate effectively with the Venue Director on day-to-day responsibilities, service and client issues, hotel relationships, and management of the Sales Managers if applicable.
• Communicate & collaborate effectively with the National Director of Venue Sales on sales funnel management, sales strategies, and CRM management.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings when applicable.
• Hire, manage, and continual development of the Sales Manager staff and ensure they are delivering “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Responsible for generating and revising scope of work, quotes, proposals, and contracts based on the needs of large-scale hotel leads requiring AV products and services.
• Stay attuned to the Sales Managers’ needs and have an open line of communication for them.
• Stay attuned to the needs of the Hotel Sales Team, keeping an open line of communication for them.
• Coordinate with the Operations department to ensure successful events for our clients.
• Provide and measure accurate revenue forecasts for the sales team and leadership.
• Use creativity and collaboration to explore profitability, revenue opportunities, and client retention.
• Responsible for selling profitable business that aligns with budget expectations, forecasting, reporting to support P&L efforts and should have a working understanding of a how a P&L works.
• Manage accurate and timely billing of events and clients through the sales team.
• Perform other duties as assigned.

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• Bachelor’s degree in business or related field or equivalent experience
• Minimum of five (5) years’ experience in an audio-visual systems sales leadership role
• Minimum of five (5) years’ experience in a customer service facing role
• Minimum of three (3) years’ experience in a sales management role
• Strong business communication, presentation, and writing skills
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and Progress
• Exceptional relationship builder, internally and externally
• Production and Staging experience within a hotel, venue, convention center, or traveling organization is required
• Scenic and Décor experience is required
• Rigging, Electrical, and Exhibit experience is required

Required Skills & Knowledge

• Experienced and passionate manager; excellent leadership skills
• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.