Venue Director I - Audio Visual, Event Technology

Pinnacle Live; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive plan

Generous PTO and holidays

401k with match

Health, vision, dental Insurance

Job summary

Pinnacle Live seeks a Venue Director I to oversee the successful management of an assigned venue, ensuring profitability and top-tier customer service to hotel partners, clients, and staff. This role drives sales, operations, and team development to achieve agreed goals.

The position requires strong leadership, financial acumen, and exceptional communication to maintain relationships with stakeholders and maintain high standards across events and floor operations.

Qualifications

• Three (3) years’ management-level experience in the AV and/or hospitality industry preferred

Responsibilities

• Lead the execution of all event phases with a focus on best-in-class service for hotel partners, clients, and team members
• Oversee floor operations, including set and strike of equipment and essential floor activities
• Review P&L to drive profitability and control costs
• Maintain inventory integrity and ensure quality and availability of equipment
• Attend hotel meetings and cultivate strong venue relationships
• Stay current with industry trends, tools, and innovations
• Represent Pinnacle Live at hotel meetings and client site visits
• Ensure timely payment of payables and processing of invoices per SOPs
• Utilize the sales process to maximize revenue across all sales cycle phases
• Train and develop the team according to SOPs to elevate customer service
• Maintain and improve company computer systems and technical skills needed for operations
• Provide technical event support as needed
• Delegate tasks effectively and ensure safety protocols are followed

Skills

Leadership

Planning

Technical aptitude

Organizational skills

Interpersonal skills

Verbal & written communication

Customer focus

Team player

Attention to detail

Professional appearance

Education

High School Diploma or equivalent

Job description

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization and availability
• Attend hotel meetings as necessary
• Maintain a working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
• Ensure timely payment of all payables and completion of all reporting
• Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned.

Supervisory Responsibilities

federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or equivalent
• Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Required Skills & Knowledge

• Planning ability; able to prioritize
• Strong Technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong Interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• sit at a desk
• stand or walk for long periods, including up and down stairs
• consistently bend and stoop
• Use hands to hold, handle, or feel
• reach with hands and arms
• talk, hear and communicate.
• lift up to 50 pounds occassionally

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.