Sales Development Representative

International Citizens Insurance; United States; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Base salary + incentive bonus

Employer-paid health insurance

401(k) with company match

Disability and life insurance

Remote or hybrid work options

Paid time off

Onboarding and licensing support

Job summary

International Citizens Insurance is seeking a high-potential Sales Development Representative (SDR) to join our growing sales organization. As the first point of contact for prospective customers, you will shape the customer experience, build our sales pipeline, and fuel company growth.

This role is built as a development pipeline into the licensed sales organization as Insurance Specialists, with structured training, coaching, and licensing support to grow into that next step.

Qualifications

• Experience in outbound prospecting and lead qualification.
• Strong verbal and written communication skills.
• Professional phone presence and highly organized.
• Self-motivated and performance-driven.
• Massachusetts Life & Health License or eligible for licensing.

Responsibilities

• Proactively engage prospects via outbound calls, emails, and texts to generate and qualify opportunities.
• Re-engage existing leads through structured call and follow-up campaigns.
• Deliver a professional customer experience in every interaction.
• Accurately track activity, leads, and opportunities in the CRM.
• Collaborate with Sales and internal partners for smooth handoffs.
• Maintain strong product knowledge across plans and processes.
• Participate in training and performance development programs.

Skills

Outbound prospecting

Lead qualification

Phone-based sales

Verbal communication

Written communication

Organization

Self-motivation

Solutions-oriented

Independence

Massachusetts License

Job description

We are seeking a high-potential, motivated Sales Development Representative (SDR) to join our growing sales organization. As the first point of contact for prospective customers, you will play a pivotal role in shaping the customer experience, building our sales pipeline, and fueling company growth.

This is more than a sales role, it’s a career accelerator. The SDR position is intentionally designed to prepare top performers for advancement into our licensed sales organization as Insurance Specialists, where you’ll own the full customer journey and close business. From day one, you’ll receive structured training, coaching, and development to build the skills and confidence required to grow into that next step. If you thrive in fast-paced environments, enjoy outbound sales, and are motivated by growth, learning, and results, this role offers a clear and compelling path forward.

Responsibilities:

• Proactively engage prospects through outbound calls, emails, and text outreach to generate and qualify new opportunities
• Re-engage existing leads and contacts through structured call and follow-up campaigns
• Build trust and deliver a professional, high-quality customer experience on every interaction
• Accurately track all activity, leads, and opportunities in the CRM
• Collaborate closely with Sales and internal partners to ensure seamless handoff of qualified opportunities
• Maintain strong product knowledge across plans, offerings, and processes
• Participate in structured training, coaching, and performance development programs

Required Skills & Qualifications:

• Experience in outbound prospecting, lead qualification, and phone-based sales
• Strong verbal and written communication skills
• Confident, professional phone presence
• Highly organized with strong attention to detail
• Self-motivated, reliable, and performance-driven
• Solutions-oriented mindset with the ability to thrive under pressure
• Ability to work independently while contributing to a team environment
• Proven success in fast-paced, customer-focused roles
• Massachusetts Life & Health License (Company-sponsored licensing and training provided for those not yet licensed)

This role is built as a development pipeline into the sales organization. Based on performance, interest, and business needs, successful SDRs can grow into:

• Insurance Specialist: Manage full-cycle sales conversations. Close opportunities and support customers end-to-end
• Senior SDR: Team leadership opportunities. Training, mentoring, and strategic outreach responsibilities.
• Additional Internal Opportunities: Cross functional roles supporting operations, customer experience and project management.

At ICI, we are deeply committed to internal growth. You’ll receive the training, coaching, exposure, and leadership support needed to build a long-term, scalable career.

About International Citizens Insurance:

International Citizens Insurance (ICI) is the leading international insurance broker, specializing in health, travel, life, and expatriate insurance solutions. We work with individuals, families, and organizations around the globe to provide expert guidance and comprehensive coverage.

Why you’ll love working here:

• Play a strategic role in shaping the growth of a mission-driven, global company.
• Collaborate with a highly skilled, remote-friendly team that values innovation and results.
• Competitive compensation and benefits package with opportunities for professional growth.

Compensation and Benefits:

• Base Salary + Incentive Bonus: $60,000-$70,000
• 100% Employer-paid health insurance
• 401(k) with company match
• Voluntary disability and life insurance
• Flexible remote or hybrid work options (Office in Hingham, MA)
• Generous paid time-off
• Structured onboarding, licensing support, and career development program