Sales Development Representative

Staples; Town of Florida (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Discounts

401(k) match

Wellness programs

Job summary

Staples in New York is seeking a Sales Development Representative to connect prospective customers with Staples solutions, working closely with Sales, Marketing, and Operations to qualify opportunities and build the pipeline.

You’ll engage warm leads, conduct prospect research using LinkedIn and CRM tools, and guide prospects through early stages of the sales process, delivering a strong customer-first experience.

Qualifications

• 1+ years of blended customer service and sales experience in a call center environment.

Responsibilities

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Conduct prospect research using LinkedIn and internal databases.
• Collaborate with Sales, Marketing, and Operations teams.
• Utilize Salesforce and CRM tools to track customer interactions.
• Achieve daily, weekly, and monthly SQL conversion goals.
• Apply sales techniques to overcome objections.
• Monitor sales performance metrics and continuously improve results.

Skills

Customer service

Sales experience

CRM experience

Communication skills

Time management

Multitasking

Relationship-building

Resilience

Adaptability

Education

High school diploma or GED

Bachelor’s degree

Tools

Salesforce

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Staples is business to business. You’re what binds us together.

As a Sales Development Representative (SDR), you will connect prospective customers with the right Staples solutions to help their businesses succeed. Working closely with Sales, Marketing, and Operations, you will engage warm leads, qualify opportunities, and help build the pipeline that drives revenue growth. This is an excellent opportunity for an energetic, customer-focused professional looking to grow a successful sales career.

What you’ll be doing:

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Conduct prospect research using LinkedIn and internal databases.
• Collaborate with Sales, Marketing, and Operations teams.
• Utilize Salesforce and CRM tools to track customer interactions.
• Achieve daily, weekly, and monthly SQL conversion goals.
• Apply sales techniques to overcome objections.
• Monitor sales performance metrics and continuously improve results.

What you bring to the table:

• Customer-first mindset.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• High motivation and willingness to learn.
• Ability to multitask and prioritize work.
• Strong organization and time management skills.
• Resilience when handling objections.
• Adaptability in a fast-paced environment.
• Results-oriented mindset.
• Positive approach to challenges and growth.

What’s needed- Basic Qualifications:

• High school diploma or GED.
• 1+ years of blended customer service and sales experience in a call center environment.

What’s needed - Preferred Qualifications:

• Bachelor’s degree.
• Experience selling over the phone.
• Experience using Salesforce.com or similar CRM platforms.
• Additional customer service and sales experience in a contact center environment.
• Interest in building a long-term sales career.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.