Sales Development Representative

Crisis Prevention Institute; Milwaukee (WI); Hybrid; USD 40,500 - 49,500; Full time

Benefits offered by this job

Annual company performance bonus

Comprehensive benefits package

401k

PTO

Health & Wellness Days

Paid Volunteer Time Off

Continuing education and training

Job summary

A global training organization is hiring a Sales Development Representative to support the sales team in selling training programs. You will engage with prospective customers, manage leads via a CRM, and deliver warm leads to sales executives. The ideal candidate has strong communication skills and a high school diploma or GED. The position offers a $45,000 annual salary, bonuses, and a hybrid work schedule.

Qualifications

• Requires high school diploma or GED.
• Experience with Microsoft Suite products is necessary.
• Strong customer focus with both internal and external clients.

Responsibilities

• Generate interest in training programs and schedule meetings.
• Manage leads through a CRM system and report status.
• Deliver warm leads to the sales team.

Skills

Customer focus

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Education

High school Diploma or GED

Bachelor’s Degree or equivalent experience

Tools

Microsoft Suite

CRM tools (Salesforce, Microsoft Dynamics)

Sales enablement tools (SalesLoft, Gong, Hubspot)

Job description

Overview

Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do.

The Role

The Sales Development Representative is responsible for supporting the Sales team in selling CPI’s training programs to targeted organizations. This role will provide direct sales support via multi-channel outbound strategies, leveraging multiple sales technologies, primarily focusing on prospective customers in our core markets.

What You Get To Do Everyday

• Generate interest in CPI training programs, engage with prospective customers, and schedule meetings with prospects and the CPI Territory Account Managers and Enterprise Sales Executives.
• Manage a pipeline of leads via Customer Relationship Management (CRM) system, reporting on pipeline status regularly.
• Deliver warm leads to the Territory Account Managers and Enterprise Sales teams.
• Utilize sales generation tools, cold calling, and emailing to generate new sales opportunities.
• Support leadership when asked by actively participating in projects and/or assignments within the department or cross-departmentally.
• Identify and share best practices for refining the company’s lead-generation playbook with team members and leadership.
• Serve as a key member of the Sales Development Team.
• Assist in the professional development of other team members through job shadowing, formal training, and serving as the point of contact for additional questions.
• Perform other position-related duties as assigned.

You Need to Have

• High school Diploma or GED
• Experience working with Microsoft Suite products
• High level of customer focus, with internal and external customers
• Well organized and capable of managing multiple tasks at one time
• Results-driven
• Strong verbal and written communication
• Intellectually curious with excellent problem-solving skills
• Ability to work independently and be a member of a multi-function team
• High attention to detail

We'd Love to See

• Bachelor’s Degree or equivalent experience
• Experience working with a CRM, such as Salesforce or Microsoft Dynamics
• Experience working with sales enablement tools such as SalesLoft, Gong, or Hubspot

What We Offer

• $45,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Equal Opportunity Employer

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.