Sales Development Representative

The OCD & Anxiety Treatment Center; Englewood (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

OCD Anxiety Centers seeks a Sales Development Rep to drive admissions growth for its virtual program by outreach to providers and community partners. You will conduct high-volume calls, emails, and meetings to generate qualified leads and schedule assessments.

The role emphasizes building long-term referral relationships, documenting every interaction in Salesforce, and achieving weekly outbound activity targets in a dynamic health care setting.

Qualifications

• Active book of referral sources or clients is required.
• Strong ability to build and maintain relationships with providers and partners.
• Proven prospecting and outreach skills with a track record of converting leads.
• Comfort with virtual meetings, calls, email, and CRM tools.
• Excellent organizational skills and punctual attendance.

Responsibilities

• Outreach to referral sources and providers to generate qualified leads.
• Schedule virtual introductory meetings and follow ups to build relationships.
• Document all interactions in Salesforce and maintain accurate records.
• Meet admissions goals and support the referral process from inquiry to appointment.
• Collaborate with Admissions Marketing and Regional Directors to coordinate campaigns.

Skills

Active book of business

Relationship building

Prospecting

Sales outreach

Communication

Multitasking

CRM usage

Tools

Salesforce

ZoomInfo

Microsoft Excel

Job description

This is an in office position Monday Friday

The Company Youll Join OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety disturbing and terrifying thoughts uncontrollable worry exhausting behaviors and rituals and avoidance that keeps them from living their lives We are an evidence based practice which means we do what works we stay up to date with scientific research and we regularly attend international training to keep us at our very best

Our Investment in You

• Competitive base salary depending on experience
• Commissions
• 401k match
• Core benefits medicaldentalvision with the company contribution to medical benefits for employee and dependents
• Company paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days 120 hours of Paid Time Off
• 5 days 40 hours of Sick Time and 9 days 72 hours
• Company holiday pay
• Paid specialized ongoing training strengthening your skills experiences and connections that will help advance your career

The Team Youll Work With The success of our organization is dependent on the trust and confidence we earn from our employees clients and community Our values are connected to our work at OAC and are measured against the highest possible standards of ethical business conduct We act with integrity and communicate honestly and openly We are passionate about meeting the companys needs and delivering for our clients We are accountable for all our own actions We work together as a team and are committed to excellence and innovation We respect each other and celebrate our diversity We set the bar that high for practical and aspirational reasons

The Purpose of Your Role

The Sales Development Rep is responsible for driving admissions growth in markets served exclusively by the virtual program This role conducts high volume outreach to providers community partners and potential referrers to generate qualified leads and convert interest into scheduled assessments Through consistent follow up relationship building and clear communication of clinical offerings the Sales Development Rep expands awareness of OCD Anxiety Centers and helps virtual programs meet or exceed census goals Primary markets include but are not limited to assigned areas in California Washington and Virginia

Key Performance Indicators and Reporting

• Complete 500 outgoing phone calls to referral sources each week based on available technology and supervisor direction
• Complete 100 outbound emails to referral sources each week
• Conduct 20 virtual meetings with referral sources each week
• 6 Tours per month based on available technology
• Host 1 event per month
• Use ZoomInfo drip campaigns to achieve a minimum 1 response rate
• Achieve the admissions ramp Month 1 training; Month 2 continued training appointment scheduling and 1 admission; Month 3 2 admissions then follow the standard admissions cadence as assigned
• Document every interaction in Salesforce including calls texts emails Teams meetings follow up tasks notes referral source updates and new contacts

Core Competencies

• Interpersonal Communication Communicate effectively with clients referral sources team members and Company leadership while adapting communication to a multidisciplinary environment
• Prospecting Identify and connect with potential referral sources and partners to expand the organizations reach and increase referral activity
• Relationship Building Establish long term relationships with healthcare providers and key decision makers to drive referrals
• Data Management Accurately track and report outreach activities referral contacts follow ups and account movement using Salesforce
• Objection Handling Address concerns and resolve barriers to referrals through clear communication and problem solving
• Tech Proficiency Use CRM systems phone systems email Microsoft tools virtual communication platforms and structured workflows effectively

Core Responsibilities

• Provider Outreach and Prospecting Achieve weekly outbound call goals to referral sources as set by your supervisor Introduce OCD Anxiety Centers and the Virtual IOP program to referral sources and community partners Identify providers treating OCD anxiety disorders and related clinical populations Conduct needs analysis to evaluate referral relationships and identify how the Company can support each provider or organization Educate referrers about services patient suitability clinical outcomes and the referral process Address and resolve objections or concerns referrers may have Schedule virtual introductory meetings and complete follow up calls texts and emails to maintain engagement and build long term referral relationships
• Virtual Provider Meetings and Relationship Management Meet with providers via Teams to educate them on OCD Anxiety Centers outcomes success stories the referral process recognizing OCD themes ERP admission criteria insurance acceptance clinical outcomes and Virtual IOP services Conduct virtual meetings with therapists psychiatrists mental health hospitals treatment centers pediatricians primary care providers OBGYNs and other key referral sources Deliver group educational presentations and facilitate one on one follow ups with referral offices to express gratitude and strengthen relationships Manage and nurture relationships through consistent timely communication with referral sources Multitask by typing notes while actively connecting with providers
• Outreach and Admissions Achieve admissions goals by fostering strong relationships with healthcare providers and driving patient referrals Follow up on referrals to support a smooth process and help providers navigate workflow barriers
• Salesforce and Data Management Document every interaction in Salesforce If it was not documented it did not happen Maintain up to date records of referral contacts and activities including key information such as email addresses for marketing purposes Submit accurate and timely monthly expense reports
• Territory Management and Partnership Development Develop strategic outreach plans by state including drip campaign content high value organization prioritization call campaigns and provider pipelines Focus on managing high yield referral sources within the assigned territory Set daily weekly and monthly goals for outreach activities and admissions with clear action plans Prospect and engage with potential partners including hospitals inpatient facilities and behavioral health providers Meet with key decision makers to establish partnerships understand their needs and address barriers to treatment
• Cross Department Collaboration and Team Support Work closely with Admissions Marketing and Regional Directors to coordinate outreach drip campaigns follow up and admissions activity Offer training and support to team members to enhance skill consistency and productivity

Required Qualifications

• Active book of business required
• Minimum of 1 year in a virtual sales or outreach role preferred
• Proven ability to manage and cultivate relationships effectively
• Demonstrated sales skill prospecting discipline follow up consistency and objection handling ability
• High comfort level with virtual communication tools including video calls phone systems email and messaging
• Proficiency in Microsoft Word Excel Salesforce and other relevant software applications
• Ability to complete accurate and efficient electronic data entry
• Consistent punctuality and excellent attendance
• Highly organized detail oriented proactive and capable of working independently to complete responsibilities
• Strong multitasking problem solving interpersonal written and verbal communication skills
• Collaborative and team oriented approach to work

Skills and Expertise

• Inside sales inside sales outreach provider relationship building prospecting referral source development clinical service education admissions growth Salesforce documentation Microsoft Word and Excel ZoomInfo drip campaigns virtual meetings phone and email follow up objection handling account management territory planning and cross functional collaboration

Physical Demands

• Regularly sit stand talk hear type and view computer screens for extended periods while completing inside sales outreach CRM documentation and provider follow up
• Use a reliable computer phone or headset camera video platform CRM system Microsoft tools email messaging and other approved systems Communicate by phone video email and messaging with referral sources providers community partners Admissions Marketing Regional Directors and other internal departments Maintain reliable power internet access and a professional workspace appropriate for confidential business communication Manage high volume outbound communication while maintaining accurate notes follow up tasks and referral source records

Required Reports

• Daily Daily 11s as assigned Percentage of provider referralcompletion follow up Number of calls emails and texts completed Weekly All daily metrics plus tours or virtual toursmeetings completed as assigned Weekly outreach activity provider follow up and appointment scheduling status Monthly Percentage change in leads and admissions Events completed new accounts created and reactivated or won back accounts Number of emails sent in drip campaigns and email click through rate Budget management and monthly expense report status Quarterly Number of accounts moved from B to A Number of accounts moved from C to B Quarterly review of account movement referral source quality and admissions impact

Disclaimer OCD Anxiety Centers has not designed this job description to contain a comprehensive list of all activities duties or responsibilities required of the employee The Company may change remove or assign duties responsibilities and activities at any time with or without notice based on business needs growth compliance requirements and operational priorities Equal Employment Opportunity Commission Statement OCD Anxiety Centers is committed to providing equal employment opportunity for all employees and applicants without regard to race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law This applies to all aspects of employment including recruitment hiring job assignments promotions working conditions scheduling benefits compensation disciplinary action termination and social educational and recreational programs Learn More httpswwwocdanxietycenterscomabout us