Sales Development Representative

FareHarbor; Cambridge (MA); Hybrid; USD 56,000 - 93,000; Full time

Benefits offered by this job

Medical, dental + vision coverage

26 vacation days

10 sick days

12 paid holidays per year

401k + employer matching

Hybrid friendly

Work-from-home assistance

Job summary

FareHarbor is seeking a Sales Development Representative (SDR) to propel top-of-funnel activity for its NORAM sales team. You will run high-volume outbound campaigns, manage leads in our CRM, and collaborate with Account Executives to book demos.

The role suits driven, early-career sales professionals who enjoy prospecting and creating new business opportunities. Hybrid work and travel for industry events may be required.

Qualifications

• Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace.
• Comfortable speaking with people on the phone and in person; able to handle rejection and stay motivated.
• Excellent organization and time-management skills.
• Professionalism in all business interactions across all channels.
• Growth mindset: adaptable to new tech and learnings.

Responsibilities

• Execute high-volume outbound campaigns via cold calls with regional messaging.
• Manage lead pool and lead flow with prospecting tools (CRM, LinkedIn, email).
• Schedule qualified product demos for Account Executives with a strong show rate.
• Document lead interactions in CRM to improve qualification.
• Develop understanding of FareHarbor features and communicate value to prospects.

Skills

Outbound sales

Cold calling

CRM

Prospecting

Tools

LinkedIn

CRM systems

Job description

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries - we’re the largest in our industry and shaping the future of travel, together. Our team is an 'Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we've known that our real success lies in our people - the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that's to come.

About The Role FareHarbor is the world's leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients' work ranges from walking tours to shark diving experiences. The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. The Sales Development Representative (SDR) is a foundational member of FareHarbor’s outbound go-to-market engine, responsible for generating top-of-funnel pipeline through proactive outreach into target accounts. SDRs work closely with Account Executives to book qualified product demos, contributing directly to overall revenue growth. This role is designed for high-output, early-career sales professionals who are passionate about prospecting and energized by creating new business opportunities. The SDR team serves as a key driver of pipeline generation as we scale Field Sales and territory-based coverage. Our team works hard and we have fun along the way. We talk shop on our clients' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!

What You’ll Do Here

• Execute high-volume outbound campaigns, primarily via cold calls, with messaging targeted to different regions and verticals
• Manage your lead pool and lead flow through prospecting tools (i.e. CRM, LinkedIn, email, etc) with thoughtful, relevant messaging for different systems and personas
• Schedule qualified product demos for Account Executives, with a consistent show rate
• Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification
• Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers, as well as internal collaboration with Marketing, Sales, Operations, etc
• Stay updated with industry trends, market changes, and competitors' activities to identify potential business opportunities
• Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams
• Monitor your individual sales performance and implement strategies to maximize productivity and results
• Be a true team player who is willing to go the extra mile to deliver exceptional results for our prospective clients

Requirements

• Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace
• Comfortable speaking with people on the phone and in person; Able to handle rejection and stay motivated
• Excellent organization and time-management skills
• Cool under pressure with the ability to balance / execute multiple priorities
• Professionalism in all business interactions across all communication channels
• A growth mindset: comfortable adopting/utilizing new technology and the ability to implement new learnings into your day-to-day routine
• Ideally suited for individuals who are motivated by financial success and rewards
• Bonus: Willingness to travel for industry events & conferences

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: Year 1 Earning Potential: $55,901-$93,170 (Base Compensation Range: $18.81/hour-$31.35/hour)

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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