Sales Development Coordinator- Inside Sales

Ivoclar Vivadent Inc.; Town of Amherst (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Ivoclar Vivadent Inc. in Amherst, NY is seeking a dynamic Sales Development Coordinator to drive lead generation, qualify prospects, nurture relationships, and support customers to ensure satisfaction and loyalty.

You will be the engine behind our growth, using CRM and BI tools to identify targets, convert leads, and collaborate with Field Sales. This role offers full-time on-site work and a starting rate of $23 per hour, based on experience.

Qualifications

• 2+ years of experience in sales support or sales operations.
• Bachelor's degree in business, marketing, communications, or related field preferred.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and service-oriented attitude.

Responsibilities

• Lead qualification and conversion within territory.
• Maintain accurate CRM records and communicate with customers.
• Support orders and secure reorders with sales team.
• Prospect dental practices to expand customer base.

Skills

Lead qualification

Sales support

Customer service

Attention to detail

Excellent communication

Education

Bachelor's degree in business/marketing/communications

Tools

Excel

PowerPoint

Google Workspace

SAP

NetSuite

Job description

Job Category: Sales

• Full-Time
• On-site

Locations

Showing 1 location

Description

Location: Position to be based in Amherst, NY
The rate for this position starts at $23.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.

Ivoclar is seeking a dynamic Sales Development Coordinator to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you’ll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty.

This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team.

Key Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Your Qualifications:

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.

Bonus Skills:

• Experience with order entry/ERP systems (e.g., SAP, NetSuite).
• Familiarity with technical products or solutions-based selling.
• Prior experience in lead qualification or sales development.

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.