Sales Development Coordinator

Modernizing Medicine, Inc.; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching contributions

Generous paid time off

Company-paid life and disability benefits

Tuition reimbursement

Weekly catered meals

Job summary

Modernizing Medicine, Inc. is seeking a Sales Coordinator to oversee lead management within Salesforce. This involves monitoring lead quality, collaborating between marketing and sales, and performing data analysis to optimize lead flow. The ideal candidate has at least 1 year of related experience and is proficient in Salesforce, with strong organizational and analytical skills. You will contribute significantly to our sales operations, ensuring no lead is left unattended.

We offer a comprehensive benefits package, including health, 401(k) with matching contributions, and professional development opportunities, within a hybrid work environment.

Qualifications

• 1+ years of experience in Sales Coordination, Sales Ops, or Lead Development role (preferred).
• Strong analytical skills with the ability to interpret data and trends.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Monitor and manage the lead queue within Salesforce, ensuring seamless data flow.
• Review incoming leads for completeness before routing them to the sales team.
• Generate reports and dashboards in Salesforce to track lead volume and responsiveness.

Skills

Sales Coordination

Salesforce proficiency

Analytical skills

Detail-oriented

Proactive Communication

Tools

Salesforce

Job description

Job Description Summary

At ModMed & Klara, we’re revolutionizing the healthcare landscape with our innovative technology platforms. Our web and mobile applications are transforming healthcare IT to increase practice efficiency and improve patient outcomes. We offer end-to-end, specialty-specific solutions—from Practice Management and EMR to Revenue Cycle Management (RCM) and Provider Collaboration—helping our clients maximize efficiency.

The Role

As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high-quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind.

Primary Responsibilities

• Lead Queue Management: Monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data.
• Quality Control: Review incoming leads for completeness and quality before routing them to the sales team.
• Prioritization: Apply lead scoring models (based on engagement, fit, or intent) to identify and elevate high‑potential leads for immediate action.
• Database Hygiene: Flag and clean up duplicate, incomplete, or unqualified leads to ensure SDRs focus on the most viable prospects.
• Routing Logic: Assign leads to the appropriate representatives based on pre‑defined routing rules and territory maps.
• System Audits: Perform regular audits to identify bottlenecks or system errors within the lead distribution process.
• SLA Accountability: Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads.
• Insights & Dashboards: Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness.
• Trend Analysis: Analyze conversion trends to recommend improvements in routing rules or scoring logic.
• Leadership Updates: Report bottlenecks or missed SLAs to sales leadership to drive operational excellence.

Marketing & RevOps Collaboration

• Strategic Alignment: Collaborate with Marketing to refine lead criteria and improve the Marketing Qualified Lead (MQL) handoff process.
• Feedback Loop: Act as the bridge between Marketing and Sales regarding lead generation campaigns and lead quality.
• Process Optimization: Partner with Revenue Operations (RevOps) to refine automation rules, workflows, and Salesforce efficiency.

Who You Are

• Data‑Driven: You enjoy working with CRM tools (Salesforce) and believe that clean data is the backbone of a successful sales team.
• Detail‑Oriented: You have a "detective" mindset when it comes to identifying duplicates or incomplete information.
• Proactive Communicator: You can comfortably navigate conversations between Marketing, Sales, and Operations.
• Ambitious: You are looking for a role that offers a deep dive into the "business of sales" and provides a clear trajectory for growth.

Qualifications

• 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred).
• Proficiency in Salesforce is highly desired.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent organizational skills and the ability to manage multiple priorities in a high‑growth environment.

Benefits

• United States comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment, 100% of any matching contribution you receive is yours to keep.
• Generous paid time off and paid parental leave programs.
• Company‑paid life and disability benefits, flexible spending account, and employee assistance programs.
• Company‑sponsored business resource & special interest groups.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Global presence with in‑person collaboration opportunities; dog‑friendly headquarters, hybrid office‑based roles, and remote availability.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within the BRIC headquarters.