Sales Department Supervisor- Perigold

Wayfair; Houston (TX); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Quarterly bonuses

Employee discount up to 30%+

Medical benefits

Job summary

Wayfair's Perigold luxury store is seeking a Sales Department Supervisor in Houston, TX to lead a team of product specialists and partner with the in-store Design team. You will report to the Assistant Store Manager - Sales and drive guest experience, training, and store performance.

Ideal candidates bring luxury design knowledge, a track record of coaching teams, and ability to adapt to a fast-paced environment while managing inventory and CRM tools.

Qualifications

• Experience leading a sales team to meet targets in luxury retail environments.
• Strong knowledge of luxury design and home goods.
• Experience with appliances and their specifications.
• Commitment to excellent guest service and sales growth.
• Excellent organizational, self-motivation, and communication skills.
• Ability to manage customer escalations professionally.
• Ability to learn a broad product catalog.
• Proven ability to work in a team sales environment.
• Technical aptitude to learn necessary software; Google Suites / MS Office preferred.
• Thrives in fast-paced, changing environments; flexible availability.

Responsibilities

• Maintain luxury guest experience standards and satisfaction.
• Collaborate with Design team and manage design implementation coordination.
• Hire, train, and develop the Sales team aligned with goals.
• Lead in high-energy environment to drive sales and guest service.
• Provide product information to support guest inquiries.
• Develop training to build product knowledge and selling skills.
• Achieve individual and team sales and KPI targets.
• Utilize design tools and CRM to manage client accounts.
• Ensure stock levels, merchandising, and store presentation meet standards.
• Support Guest Experience team on visual and back-of-house standards.
• Lead floor leadership shifts and perform key holder duties.

Skills

Team leadership

Luxury design knowledge

Appliance fitting knowledge

Customer service excellence

Organization & communication

Escalation handling

Product catalog knowledge

Team collaboration

Software proficiency

Adaptability

Tools

Google Suites

Microsoft Office

Job description

Sales Dept. Supervisor

Location: Houston, TX

Brief Overview of Position

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it! We are looking for a Sales Department Supervisor who will lead a sales team of product specialists for a major Department within the store. This role will work closely with the in-store Design team and report directly into the Assistant Store Manager - Sales. If you are passionate about luxury and/or design, looking for rapid growth, and thrive on constant learning and dynamic challenges, this might be the perfect fit for you.

What you'll do

• Maintain luxury experience standards by providing an authentic, inviting guest experience that exemplifies our commitment to customer satisfaction and passion for luxury design.
• Collaborate with General Contractors on design implementation in client spaces.
• Understand and deliver on the compatibility of appliances within client spaces.
• Work with the Assistant Store Manager - Sales to attract, hire, coach, and retain top-performing talent for the Sales team, in alignment with business priorities and cultural norms.
• With direct reports, be a strong visible presence in the designated work area to drive sales and strong guest service.
• Provide brand and product information to support guest purchase inquiries.
• Support store leaders in development and execution of training to build product specialist team knowledge of our product, selling, guest service, operations, visual, and other aspects of their roles.
• Deliver against individual and team sales and service KPIs, productivity standards and store goals.
• Collaborate with the Design team, generating and referring leads as appropriate or supporting product inquiries coming from the design process.
• Lead the use of design tools, CRM software and client accounts for consistent guest experience and record keeping.
• Master selling essentials, sales analytics tools, customer interaction, and other training resources to educate the team on our wide array of product assortment.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
• Work with the Guest Experience team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
• Perform key holder and Manager On Duty duties.

What you'll need

• Experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
• Understanding of luxury design.
• Experience with appliance fitting and specifications.
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self-motivation, communication and relationship management skills
• An ability to handle customer escalations and demonstrate professional maturity.
• Ability to learn details of a vast product catalog.
• Demonstrated ability to work within a team sales environment.
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
• Flexibility availability (including mornings, nights, weekends, some holidays).

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits

• Compensation starting at $27.00 per hour, which increases based on your relevant experience + substantial quarterly bonuses
• Generous Employee Discount of up to 30%+, although discounts will vary by product type.
• Medical benefits, financial benefits, and a generous employee discount

About Perigold

Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world’s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].