Sales Delivery Lead

1000 Accenture LLP Company; New York (NY); On-site; USD 90,000 - 192,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Long‑term disability coverage

401(k) plan

Paid time off

Job summary

Accenture in New York is seeking a Sales Delivery Lead to head the SMB SaaS sales motion, partnering with clients and cross‑functional teams to drive revenue and customer outcomes. This senior role manages managers and team leads across regions, ensuring excellence in performance, governance, and process discipline.

The role requires strong experience in sales operations, team leadership, and SaaS environments, with a focus on measurement, coaching, and continuous improvement.

Qualifications

• Minimum 5 years of experience in sales operations, service delivery, customer success, or program management.
• Minimum 3 years of experience leading inside sales or SaaS sales teams.
• Minimum 2 years of experience managing Team Leaders or Sales Managers.

Responsibilities

• Own the full lifecycle of the assigned sales motion, from strategy, operating model, seller readiness, performance management, quality standards, client governance, and continuous improvement through to measurable revenue and customer outcomes.
• Act as the commercial owner for the motion, driving revenue / ARR, pipeline generation, conversion, average deal size, seller productivity, and customer outcomes.
• Define and standardize sales methodology, SOPs, operating processes, and ways of working across teams and regions.
• Define motion‑specific seller entry criteria, certification standards, and go‑live readiness requirements across product knowledge, sales process, systems usage, call quality, and customer handling.
• Lead forecasting, pipeline reviews, and Weekly Business Review (WBR) governance cadences.
• Drive Team Leader effectiveness by setting clear expectations for coaching quality, side‑by‑sides, call reviews, pipeline inspection, performance management, and daily operating rhythm.
• Act as the primary point of contact for client stakeholders and cross‑functional leadership teams.
• Drive continuous improvement initiatives, experimentation, and operational optimization programs.
• Ensure cross‑functional alignment and strong operating rhythm across Delivery, Enablement, QA, Reporting, Workforce Management, and Leadership teams.
• Translate frontline customer, seller, competitor, and market insights into actionable recommendations for client stakeholders and internal leadership.
• Manage capacity planning, workforce strategy, hiring, onboarding, and team development initiatives.
• Foster a high‑performance culture focused on accountability, operational excellence, collaboration, and employee engagement.
• Partner with QA and Enablement to identify seller capability gaps, build targeted coaching plans, and ensure training translates into measurable live‑call performance.
• Lead motion‑level escalation response, including root‑cause analysis, remediation planning, stakeholder communication, owner assignment, and progress tracking through to resolution.

Skills

Sales operations

SaaS sales

Team leadership

Forecasting

Stakeholder management

Tools

Microsoft Office

Google Workspace

Job description

We are continuing to grow our Digital Inside Sales (DIS) organization supporting a leading global AI and software platform provider. Our approach combines trusted sales expertise, operational excellence, and data-driven insights to deliver scalable growth across markets in one of the fastest-growing segments in the technology industry. We are seeking an experienced Sales Delivery Lead to lead our SMB SaaS Sales motion. This leader will own the motion end-to-end, driving business performance, operational excellence, people leadership, and strategic execution across a large-scale sales organization supporting cutting‑edge AI and SaaS solutions. This is a senior client‑facing leadership role responsible for managing managers, leading team leads across multiple regions, and partnering closely with Client Stakeholders, Enablement, Reporting, QA, Workforce Management, and Transformation teams to deliver measurable business impact.

Role & Responsibilities

• Own the full lifecycle of the assigned sales motion, from strategy, operating model, seller readiness, performance management, quality standards, client governance, and continuous improvement through to measurable revenue and customer outcomes.
• Act as the commercial owner for the motion, driving revenue / ARR, pipeline generation, conversion, average deal size, seller productivity, and customer outcomes.
• Define and standardize sales methodology, SOPs, operating processes, and ways of working across teams and regions.
• Define motion‑specific seller entry criteria, certification standards, and go‑live readiness requirements across product knowledge, sales process, systems usage, call quality, and customer handling.
• Lead forecasting, pipeline reviews, and Weekly Business Review (WBR) governance cadences.
• Drive Team Leader effectiveness by setting clear expectations for coaching quality, side‑by‑sides, call reviews, pipeline inspection, performance management, and daily operating rhythm.
• Act as the primary point of contact for client stakeholders and cross‑functional leadership teams.
• Drive continuous improvement initiatives, experimentation, and operational optimization programs.
• Ensure cross‑functional alignment and strong operating rhythm across Delivery, Enablement, QA, Reporting, Workforce Management, and Leadership teams.
• Translate frontline customer, seller, competitor, and market insights into actionable recommendations for client stakeholders and internal leadership.
• Manage capacity planning, workforce strategy, hiring, onboarding, and team development initiatives.
• Foster a high‑performance culture focused on accountability, operational excellence, collaboration, and employee engagement.
• Partner with QA and Enablement to identify seller capability gaps, build targeted coaching plans, and ensure training translates into measurable live‑call performance.
• Lead motion‑level escalation response, including root‑cause analysis, remediation planning, stakeholder communication, owner assignment, and progress tracking through to resolution.

Basic Qualifications

• Minimum 5 years of experience in sales operations, service delivery, customer success, or program management.
• Minimum 3 years of experience leading inside sales or SaaS sales teams.
• Minimum 2 years of experience managing Team Leaders or Sales Managers.

Preferred Qualifications

• Experience owning a revenue‑generating sales motion or operational business line across multiple markets.
• Understanding of SaaS commercial models, consumption pricing, packaging, renewals, expansion and customer lifecycle.
• Experience supporting AI, cloud, SaaS, or high‑growth technology environments preferred.
• Proven ability to drive operational excellence and continuous improvement initiatives.
• Strong stakeholder management, communication, and problem‑solving skills.
• Experience using data and insights to drive business performance.
• Ability to manage competing priorities and adapt quickly to changing business needs.
• Experience working in client‑facing environments and collaborating with cross‑functional stakeholders.
• Experience leading teams in fast‑paced, performance‑driven operational environments.
• Proficiency in Microsoft Office and Google Workspace.

Contract & Location

This role is full‑time in office 5 days a week in New York, NY.

Benefits

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off.

• medical coverage
• dental coverage
• vision coverage
• long‑term disability coverage
• 401(k) plan
• paid time off

Annual Salary Range

• California: $73,800 to $191,800
• Colorado: $73,800 to $165,700
• Connecticut: $73,800 to $165,700
• District of Columbia: $78,500 to $176,400
• Illinois: $68,300 to $165,700
• Maine: $62,800 to $141,100
• Maryland: $73,800 to $165,700
• Massachusetts: $73,800 to $176,400
• Minnesota: $73,800 to $165,700
• New York: $68,300 to $191,800
• New Jersey: $78,500 to $191,800
• Ohio: $68,300 to $153,400
• Virginia: $68,300 to $176,400
• Washington: $80,200 to $176,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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