Sales & Customer Support Administrator

Astor Chocolate; Lakewood Township (NJ); On-site; USD 34,000 - 41,000; Full time

Job summary

Astor Chocolate Corp. in Lakewood, NJ is seeking a Sales & Customer Support Administrator to provide administrative support to the sales and commercial teams, including customer documentation, pricing, reporting, spreadsheets, project requests, and customer-related activities.

The ideal candidate will demonstrate strong organization, attention to detail, accuracy, and follow-through, with the ability to manage multiple deadlines, work independently, and collaborate with a team in an onsite

Qualifications

• Bachelor’s degree from an accredited college or university.
• 1–3 years of administrative, sales support, customer service, or related experience.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong attention to detail and organizational skills.
• Ability to manage spreadsheets, data, paperwork, and multiple deadlines accurately.
• Strong written and verbal communication skills.
• Ability to learn new systems and customer portals quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain customer price sheets and assist with price increases, tariffs, and related updates.
• Prepare and format reports, forecasts, presentations, spreadsheets, and customer information.
• Maintain customer portals, catalogs, email lists, and product documentation, including new item forms and certifications.
• Provide administrative support for customer credit projects and ongoing account maintenance.
• Maintain inventory information and related spreadsheets.
• Enter and submit project-related forms and requests, including ICBMs, CWRs, and PDRFs.
• Assist with samples, materials, and logistics for trade shows and customer visits.
• Coordinate travel arrangements and assist with expense reporting.
• Maintain accurate records and follow up on outstanding requests and paperwork.
• Provide general administrative support to the sales and commercial teams as needed.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time ASTOR CHOCOLATE CORP., Lakewood, NJ, US

6 days ago Requisition ID: 1015

Salary Range: $25.00 To $30.00 Hourly

Job Title: Sales & Customer Support Administrator
Position Type: Temp to FTE
FLSA Status: Non-Exempt
Work Environment: Onsite
Hourly:$25 - $30

Company Overview

Astor Chocolate is a 4th generation privately held, family-owned company and has been a leading purveyor of chocolate for over 90 years with our core strengths being innovation, creativity, and dedication to creating premium products. The company services multiple industries ranging from Hospitality, Travel Retail, Food Service, ASI, and Gourmet specialty retailers. Astor, with our energetic team atmosphere, believes the success of our growth is our strong commitment to developing our employees' potential. We are committed to building the company with talented and motivated individuals who will uphold our mission of being a market leader by innovating and servicing our customers with extreme dedication.

Position Summary

The Sales & Customer Support Administrator provides administrative support to the sales and commercial teams, including customer documentation, pricing, reporting, spreadsheets, project requests, and customer-related activities. This role contributes to the efficient and accurate execution of day-to-day sales and customer support activities. The ideal candidate will demonstrate strong organization, attention to detail, accuracy, and follow-through.

Essential Functions

Maintain customer price sheets and assist with price increases, tariffs, and related updates.

Prepare and format reports, forecasts, presentations, spreadsheets, and customer information.

Maintain customer portals, catalogs, email lists, and product documentation, including new item forms and certifications.

Provide administrative support for customer credit projects and ongoing account maintenance.

Maintain inventory information and related spreadsheets.

Enter and submit project-related forms and requests, including ICBMs, CWRs, and PDRFs.

Assist with samples, materials, and logistics for trade shows and customer visits.

Coordinate travel arrangements and assist with expense reporting.

Maintain accurate records and follow up on outstanding requests and paperwork.

Provide general administrative support to the sales and commercial teams as needed.

Required Qualifications

Minimum Education: Bachelor’s degree from an accredited college or university.

Minimum Experience: 1–3 years of administrative, sales support, customer service, or related experience preferred.

Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.

Strong attention to detail and organizational skills.

Ability to manage spreadsheets, data, paperwork, and multiple deadlines accurately.

Strong written and verbal communication skills.

Ability to prioritize tasks and meet deadlines.

Ability to learn new systems and customer portals quickly.

Ability to work independently and as part of a team.

Preferred Qualifications

Experience supporting a sales, customer service, or commercial team.

Experience with customer portals, product documentation, or account administration.

Experience in food, consumer products, manufacturing, or a related industry.

Familiarity with Adobe Creative Suite is a plus.

We offer a competitive compensation package including: