Sales & Customer Solutions Manager Trainee

Southwest Title Loans, Inc; Tempe (AZ); On-site; USD 45,273,000 - 54,240,000; Full time

Job summary

Southwest Title Loans, Inc is seeking a customer-facing sales associate who will ask the right questions, overcome objections, and guide customers through financial decisions. You will handle inbound and outbound conversations and learn through structured training and coaching in a fast-paced environment.

The role emphasizes communication, resilience, and consistent performance in a goal-driven setting, with a 40-hour work week and Saturdays as part of the schedule.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, sales, or collections.
• Comfortable speaking with customers over the phone and in person.
• Strong communication skills.
• Ability to learn quickly and adapt.
• Must be able to work 40 hours per week, including Saturdays.
• Satisfactory completion of pre-employment screenings.
• Reliable transportation and a valid Driver's License.
• Fluent in English and Spanish a plus.

Responsibilities

• Understand customer needs and guide them through financial solutions.
• Handle inbound and outbound conversations with customers.
• Ask follow-up questions to clarify needs and objections.
• Assist customers in making decisions, including conversations about money.

Skills

Customer service

Sales experience

Phone communication

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Southwest Title Loans, Inc is seeking a customer-facing sales associate who will ask the right questions, overcome objections, and guide customers through financial decisions. You will handle inbound and outbound conversations and learn through structured training and coaching in a fast-paced environment.

The role emphasizes communication, resilience, and consistent performance in a goal-driven setting, with a 40-hour work week and Saturdays as part of the schedule.