Sales & Customer Service Representative

AAA1002AWCN; Town of Orchard Park (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

HSA with company match

Paid Time Off

401(k) with company match

Flexible Scheduling

Dental and Vision Insurance

Life and AD&D Insurance

Tuition reimbursement & training

FREE AAA membership & discounts

Short/Long-term disability

Paid Volunteer Time Off

Flexible Spending Accounts

Job summary

AAA1002AWCN in New York’s Orchard Park area seeks a customer-focused associate to promote AAA memberships, deliver outstanding member service, and assist with branch operations. The role includes engaging members, handling referrals, processing visa applications, and driving retail revenue while maintaining a friendly, efficient branch environment.

The position requires flexibility in hours, strong communication skills, and the ability to adapt to a fast-paced setting.

Qualifications

• Strong commitment to outstanding service and creating positive member experiences.
• Support branch operations, including traffic flow and wait times.
• Stay informed about new developments in policies, procedures, and product lines.
• Excellent verbal and written communication skills.
• Flexibility in work hours, including weekends & holidays, may be required.
• Engage in meaningful conversations with members to build value and trust.
• Leverage positive member experience to generate new leads.
• Proficiency in using various technologies to deliver service and manage operations.

Responsibilities

• 35% New Members: Sell AAA memberships and promote Club products/services to meet targets.
• 20% Customer Service: Provide outstanding service to members and coordinate the member experience by phone or in person.
• 15% Branch Operations Support: Manage branch traffic, wait times, and inventory/ordering tasks.
• 10% Insurance Referrals: Proactively promote the Club's Insurance agency to generate referrals.
• 10% Visa Applications: Inform customers about AAA Visa benefits and rewards.
• 5% Convenience Billing: Explain enrollment in automatic credit card renewal.
• 5% Retail Store Revenue: Drive store revenue with currency, photos, permits, tickets, travel gear.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Compensation

• Starting Pay Rate: $19.09/hr + $2,500 - $4,000+ of commission opportunity (based on performance) in 1st year

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Company Paid Short-term & Long-term disability
• Paid Volunteer Time Off
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Job Responsibilities

• 35% New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sells AAA memberships to meet/exceed outlined expectations.
• 20% Customer Service: Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA that create members for a lifetime. Coordinate the member experience from start to finish & assign member to the appropriate AAA associate best skilled to successfully serve the member needs. Bring passion and positive attitude to daily interactions with co-workers and members. Provide outstanding support to Members over the phone as business need requires.
• 15% Branch Operations Support: Manage the branch traffic flow, member wait time and member experience by understanding the needs of each member. Create innovative ways to improve current operations and streamline procedures. Keep informed of new developments in policies, procedures, work methods and AAA product lines. Follow all office safeguard procedures and secures Club assets. Assist with processing weekly travel store inventory orders.
• 10% Insurance Referrals: Proactively recommend and advertise the Club's Insurance agency to generate referrals. Encourage satisfied Members and clients to refer friends, family, and colleagues to the Club's Insurance agency, leveraging positive experience to generate new leads.
• 10% Visa Applications: Engage with prospective customers to inform them about the benefits and features of the AAA Visa card. Highlight key advantages such as rewards programs, travel benefits, and exclusive discounts. Use real-life examples to illustrate potential savings and benefits.
• 5% Convenience Billing: Inform customers about the benefits of enrolling in automatic credit card renewal, such as convenience & uninterrupted service. Ensure outlined enrollment expectations are met and/or exceeded.
• 5% Retail Store Revenue: Provide sales support to the Branch by driving retail store revenue through products including foreign currency transactions, passport photos, international driver permits, AAA tickets, & travel accessories.

Job Specific Requirements

• Strong commitment to providing outstanding service and creating positive member experiences

• Demonstrated ability in supporting branch operations, including traffic flow and wait times

• Ability to stay informed about new developments in policies, procedures, and product lines

• Excellent verbal and written communication skills

• Ability to adapt to changing situations and handle a fast-paced work environment. Flexibility in work hours, including weekends & holidays, may be required.

• Ability to engage in meaningful conversations with members to build value and trust

• Ability to leverage positive member experience to generate new leads

• Proficiency in using various technologies to deliver service and manage operations; as well as ability to adapt to new technologies and tools as needed

• Commitment to follow all policies and procedures to ensure compliance with both internal & external requirements

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Must be able to lift, carry, push, pull a maximum of 25 lbs

This position does not offer visa sponsorship now or in the future.