Member Experience Associate

American Automobile Association; United States; On-site; USD 65,904,000 - 77,278,000; Full time

Benefits offered by this job

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

Paid Holidays

Paid Time Off

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement

Job summary

American Automobile Association seeks a Member Experience Associate to deliver outstanding service and value to our Members across multiple branches. The role focuses on service, sales, and achieving individual targets while rotating between branches to meet business needs.

Responsibilities include advising on AAA products, using consultative selling to close opportunities, and ensuring adherence to branch SOPs and compliance. Travel between locations is required.

Qualifications

• Minimum qualifications: High School Diploma or GED.
• 2–4 years of work experience, with at least 1 year in a sales role.
• Sales experience is required; backgrounds in insurance, retail, hospitality, service industries, or call centers are valued.
• Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; knowledgeable about AAA products and adheres to SOPs.
• Delivers consulting sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to meet individual and branch goals.
• Understands member needs and adapts solutions to each branch environment.

Skills

Customer Service

Sales

Technical

Operational Excellence

Education

High School Diploma or GED

Driver’s License

Job description

Why Work For Us?

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities
• Collaborative Environment – AAA values your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Member Experience Associate (Job Overview)

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Associate is directly accountable for achieving individual sales targets. The position rotates between branches depending on business needs.

Essential Functions

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.• Must deliver consulting sales techniques to uncover needs, present solutions, and close opportunities.• Promotes AAA products and services to Members to achieve individual and branch goals.• Understands and anticipates Member needs, recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Knowledge and Skills

Customer Service – Professional and friendly attitude, problem‑solving, ability to adapt to different branch teams and Member bases, and strong communication effectiveness.Sales – Demonstrates strong sales skills with a proven ability to meet or exceed goals; active listener and communicator who uncovers needs and closes sales consistently.Technical – Proficient with multiple computer systems and applications; quickly adapts to varying system configurations or processes across branches.Operational Excellence – Ensures process implementation, compliance with standard operating procedures, and efficiencies on end‑to‑end flow to meet objectives.

Education & Experience / Licenses & Certification

• Minimum Qualifications: High School Diploma or GED.
• 2–4 years of work experience, with at least 1 year in a sales role.
• Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
• Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Preferred Qualifications

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience.

Working Environment / Minimum Physical Requirements

Works in branch office environments with standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 50–80% of the time involves use of a personal computer.

Compensation

Starting rates vary by region. Pay ranges from $23.00 to $26.95 hourly. The role is subject to an incentive plan that includes commissions. Most employees earn between $270 and $3,500 in incentives annually, contingent on performance.