Sales & Customer Service Associate

Massage Envy; Santee (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Massage Envy Santee as a Front Desk Associate and play a vital role in providing outstanding customer service. You will connect clients with wellness services while promoting a family-like environment. Enjoy a starting pay of $16.50/hour plus commissions, along with growth opportunities in a dynamic workspace focused on self-care.

Benefits

Complimentary 1-hour service each month

Healthy compensation plan

Dynamic, energizing environment

Continuous training

Qualifications

• Outgoing individuals ready to connect clients to membership, services, and retail products.
• People of integrity who champion well-being.
• Masters of customer service who support all clients.

Responsibilities

• Help clients understand benefits of massage and skincare.
• Establish relationships with members and guests.
• Provide outstanding customer service upon client arrival.

Skills

Customer Service

Communication

People Skills

Organization Skills

Sales Skills

Education

High School Diploma or Equivalent

Job description

Overview

Massage Envy Santee is the place to explore and grow the wellness, sales and customer service industry!

We are looking for a professional, friendly, goal driven candidate to join or Massage Envy Santee Front Desk Team!

Do you love helping others?

We are committed to helping people feel their best with theraputic massage, skincare facials and advanced skin treatments. Massage Envy has been the leader in accessible massage and skin care for over two decads! As a sales and customer service associate at our Santee location, you'll join a wellness community that not only takes care of clients, but our staff too.

As a Front Desk Associate you will:

• Help clientsunderstand the benefits of regular massage, skin care and stretch.

• Establish relationshipswith members and guests to grow and retain a client base.

• Connect clientswith retail products that improve, enhance, and extend the positive impact of the services they receive.

• Grow your understanding in people skills, organization skills, leadership skills and negotiation skills.

Here's what's in it for you:

At our Santee location, we take the extra step in employee satisfaction and make our staff feel they are a part of a family verse just someone on payroll. Massage Envy is not just a place to start your career, it can be your career.

The rewards of the job go beyond the difference you'll make in the lives of our members and guests. We offer a workplace of care that inspires you to take care of you!

• Complimentary 1-hour service each month

• A healthy compensation plan

• A dynamic, energizing environment

• Continuous tr ainingto help you grow and refine your sales and customer service skills

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people find the importance of self-care. Your role in our clinic is converting guests to members, retaining members, promoting retail products, and delivering an amazing experience.

This includes:

• Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

• Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

• Drivingmember retention through outreach via phone and email to current members.

• Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

• Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Outgoing Individuals who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the goal of overall self-care.

• People of integrityready to champion the well-being of members, guests, and team members and do the right thing.

• Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

• Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

• Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.

• Great teammateswho can work well with others in a fun and fast-paced environment.

• Supporters of total body carewith a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you!

Hourly Rate: Starting at $16.50 + Commissions

Massage Envy Santee

9824 Mission Gorge Road Suite D

Santee CA 92071

P: 619.448.3689

instagram: massageenvy_santee

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Salary$16.50 + Commissions Job ID2025-240259