Sales & Customer Service Associate

Massage Envy Franchising, LLC; Santee (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading wellness company as a Front Desk Associate in Santee, where you will connect clients with therapeutic services and retail products. You'll thrive in a dynamic environment, receive complimentary services, and contribute to a supportive team culture while enhancing your sales and customer service skills.

Benefits

Complimentary 1-hour service each month

Healthy compensation plan

Continuous training

Dynamic environment

Qualifications

• Outgoing individuals who connect clients to memberships and services.
• Smart and savvy with solid math and computer skills.
• Masters of customer service with previous experience preferred.

Responsibilities

• Help clients understand benefits of massage and skincare services.
• Establish relationships to grow and retain a client base.
• Provide outstanding customer service by greeting clients.

Skills

Customer Service

Sales Skills

People Skills

Organization Skills

Negotiation Skills

Education

High School Diploma or Equivalent

Job description

Overview

Massage Envy Santee is the place to explore and grow in the wellness, sales, and customer service industry!

We are looking for a professional, friendly, goal-driven candidate to join our Massage Envy Santee Front Desk Team!

Do you love helping others?

We are committed to helping people feel their best with therapeutic massage, skincare facials, and advanced skin treatments. Massage Envy has been the leader in accessible massage and skin care for over two decades! As a sales and customer service associate at our Santee location, you'll join a wellness community that not only takes care of clients but also values our staff.

As a Front Desk Associate, you will:

• Help clients understand the benefits of regular massage, skin care, and stretch.

• Establish relationships with members and guests to grow and retain a client base.

• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

• Grow your understanding in people skills, organization skills, leadership skills, and negotiation skills.

Here's what's in it for you:

At our Santee location, we prioritize employee satisfaction and make our staff feel like part of a family rather than just someone on payroll. Massage Envy is not just a place to start your career; it can be your career.

The rewards of the job go beyond the difference you'll make in the lives of our members and guests. We offer a workplace of care that inspires you to take care of yourself!

• Complimentary 1-hour service each month

• A healthy compensation plan

• A dynamic, energizing environment

• Continuous training to help you grow and refine your sales and customer service skills

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people find the importance of self-care. Your role involves converting guests to members, retaining members, promoting retail products, and delivering an outstanding experience.

This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment.

• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking future services, and encouraging retail purchases based on provider recommendations.

• Driving member retention through outreach via phone and email to current members.

• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We are looking for passionate and experienced individuals who thrive in this role. Ideal candidates are:

• Outgoing individuals who aren't afraid to lead in connecting clients to memberships, services, and retail products to support overall self-care.

• People of integrity committed to championing the well-being of members, guests, and team members and doing the right thing.

• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

• Great teammates who can work well with others in a fun and fast-paced environment.

• Supporters of total body care with a general knowledge of massage and skincare services.

We believe our differences make us better.

We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to use your sales and customer service skills to help people feel their best, we look forward to meeting you!

Hourly Rate: Starting at $16.50 + Commissions

Massage Envy Santee

9824 Mission Gorge Road Suite D

Santee, CA 92071

P: 619.448.3689

Instagram: massageenvy_santee

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each location is independently owned, benefits and benefits vary by location, and hiring criteria are set by each franchisee.

Salary

$16.50 + Commissions

Job ID

2025-240259