Sales & Customer Service Associate

Massage Envy; Saint Paul (MN); On-site; Full time

Job summary

Join a leading wellness community as a Sales & Customer Service Associate at Massage Envy. In this role, you'll help clients understand the benefits of massage and skincare, establish relationships, and drive retail sales. Enjoy a rewarding compensation plan, including a $500 sign-on bonus and opportunities for free massages. We seek passionate individuals with strong sales and customer service skills to join our dynamic team.

Benefits

Employer Paid Health Care

AFLAC

Dental

Discounts on retail and services

Opportunities for growth

Free massages

Commissions for membership sales

Qualifications

• Experience in retail or sales roles preferred.
• Strong math and computer skills.

Responsibilities

• Providing outstanding customer service and scheduling services.
• Promoting total body care and driving member retention.

Skills

Sales skills

Customer service skills

Critical thinking

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

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Do you love helping others and earning FREE massages while doing it?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Woodbury. Massage Envy is the leader in accessible massage and skin care. As a Front Desk Associate at our Massage Envy Woodbury franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play by:

1. Helping clients understand the benefits of regular massage, skin care, and stretch.
2. Establishing relationships with members and guests to grow and retain a client base.
3. Connecting clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you

• A healthy compensation plan that rewards your hard work with $17/hour, a $500 Sign-On Bonus for full-time, opportunities for FREE massages, commissions for membership sales, enhanced therapies, and retail sales!
• Benefits that help you take care of yourself: Employer Paid Health Care for full-time employees, AFLAC, Dental, discounts on retail and services, and opportunities for growth.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

Your role involves converting guests to members, retaining members, driving retail sales, and delivering an excellent experience by:

1. Providing outstanding customer service by greeting clients, scheduling services, answering calls, addressing questions, maintaining confidentiality, and ensuring a safe environment.
2. Promoting total body care by educating clients, selling the Wellness Program, booking future services, and encouraging retail purchases.
3. Driving member retention through outreach via phone and email.
4. Upholding core values of optimism, gratitude, excellence, consistency, and empathy.
5. Supporting team goals and building positive relationships.

We seek passionate individuals with:

• Sales skills and experience, especially in retail or sales roles.
• Integrity and commitment to well-being.
• Strong math and computer skills, cash handling confidence, and a high school diploma or equivalent.
• Excellent customer service skills, with experience preferred.
• Critical thinking, multitasking, and prioritization abilities.
• Teamwork and positive attitude.
• Knowledge of massage and skincare services is a plus.

We Believe Our Differences Make Us Better

We welcome everyone with the skills, experience, and passion to excel. We do not discriminate unlawfully based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to leverage your sales and customer service skills to help people feel their best, we look forward to meeting you!