Sales & Customer Service Associate

Massage Envy; Mill Creek (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical & dental)

401(k)

FSA

Paid time off

Referral bonus

Employee Assistance Program

Product & service training

Discounted massage & skincare

Discounts on all products

Job summary

Massage Envy Mill Creek is hiring a front-desk sales associate to deliver outstanding guest service and promote Total Body Care. You’ll greet clients, schedule services, answer calls, respond to emails, and help build a loyal client base through friendly outreach.

Requires a high school diploma and retail or sales experience preferred; must be able to work Fridays and Saturdays. Training is provided, with benefits including healthcare, 401(k), PTO, and discounts on services and products.

Qualifications

• High school diploma or equivalent is required.
• Retail or sales experience is preferred.
• Must be able to multitask and handle multiple guests and requests.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Promote Total Body Care by educating clients on services and Wellness Program.
• Book services, respond to phone calls and emails, and support clinic flow.

Skills

Math skills

Computer skills

People skills

Multitasking

Education

High school diploma or equivalent

Job description

15111 Main Street, Suite A-102, Mill Creek, WA 98012 • Massage Envy - Rick Davis

Where Better Careers Begin!

Do you have a passion for helping others? At Massage Envy Mill Creek, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Must be able to work Fridays & Saturdays with flexibility to pick up shifts as needed.

• Competitive base pay of $18-$22 per hour
• Healthcare including medical and dental plans for FT employees
• 401(k)
• FSA for all employees
• Paid time off for all employees
• Employee referral bonus program
• Employee Assistance Program
• In-depth product and service training
• Discounted massage, skincare or stretch service each month
• Discounts on all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach and text

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for eachindividual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions postedfor a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.