Sales & Customer Service Associate

Massage Envy; Little Rock (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Massage Envy is seeking a Sales & Customer Service Associate who enjoys engaging with clients and promoting wellness. The role involves ensuring customer satisfaction, selling memberships, and maintaining a positive clinic environment. Competitive hourly pay with bonus opportunities and a focus on work-life balance make this a fulfilling position.

Benefits

Competitive pay

Monthly bonus opportunities

Generous paid time off

Flexible scheduling

In-depth product training

Employee discounts on products

Free and discounted services

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle customer complaints effectively.
• Confidence and positive energy in client interactions.

Responsibilities

• Ensure every client has a positive experience.
• Promote Total Body Care and wellness memberships.
• Support clinic operations by scheduling and greeting clients.

Skills

Customer service

Multitasking

Critical thinking

Relationship building

Tools

Point-of-sale system

Job description

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Where Better Careers Begin!

Massage Envy Midtowne Little Rock 209 N. University Ave., STE 200, Little Rock, AR 72205

Where Better Careers Begin!

Massage Envy Midtowne Little Rock 209 N. University Ave., STE 200, Little Rock, AR 72205

Where Better Careers Begin!

Massage Envy - Midtowne Little Rock

Do you enjoy meeting new people and helping them on their wellness journey? Are you a natural when it comes to connecting with clients, making them feel welcome and providing great customer service? If so - we want to meet you!

Perks & Pay

Competitive pay starting at $14/hour -$17/hour plus sales commision and bonus opportunities!

• Monthly opportunities for bonus pay based on sales and performance
• Generous Paid time off for full time employees
• Flexible scheduling for a better work/life balance
• In-depth product and service training
• Employee discounts off all products
• Free and discounted services
  
  
  

Qualified Candidates

• Successful candidates are those who exude confidence and a sincere desire to bring positive energy to clients and coworkers
• Can multitask and use critical thinking and math skills in a fast paced atmosphere
• Have great people skills and can quickly establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services
• Are unflappable in the face of a customer complaint with the ability to de-escalate situations
• Can work independently without supervision while still maintaining excellence in clinic operations and customer service
• Have experience with a variety of computer software and can quickly learn how to use a robust point-of-sale system
  
  
  

Day-to-Day

• Ensure that EVERY client has a positive experience
• Prioritize new guests and selling the Wellness Membership to every guest (membership sales is required)
• Provide outstanding customer service
• Promote the value of Total Body Care by educating clients on new and expanded services, booking clients for future services, and encouraging homecare retail purchases based on customer goals
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
• Follow daily cleaning and infection control procedures to keep the clinic running smoothly
  
  
  

Culture & Support

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge
  
  
  

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

$14.00 - $16.00 per hour

2025-239939

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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