Sales & Customer Service Associate

Massage Envy; Deerfield Beach (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive base pay

Bonuses and commissions

Flexible schedules

Employee Assistance Program

Referral bonus program

Dental, vision, accident, hospital

Tele-Health for employees and their家庭

Massage Envy Membership

Job summary

Massage Envy is seeking a friendly, customer-focused team member at our Deerfield Beach/Pompano Beach studio locations. You will help guests select services, educate them on our Wellness Program, and assist with scheduling and retail purchases while contributing to a welcoming studio atmosphere.

Ideal candidates have a high school diploma or equivalent and prior retail or sales experience; strong math and computer skills are a plus, along with excellent people skills and basic knowledge of

Qualifications

• Experience in retail or sales preferred.
• Strong math and computer skills are essential.
• Excellent people skills and ability to build rapport with guests.
• General knowledge of massage and skin care services is helpful.

Responsibilities

• Provide outstanding customer service and make clients feel valued and understood.
• Educate clients on services and wellness programs and assist with bookings and retail purchases.
• Support clinic flow by greeting clients, answering calls, and responding to emails.
• Help grow and retain a client base through in-person and phone/email outreach.

Skills

Customer service

Sales experience

Math skills

Computer skills

People skills

Education

High school diploma or equivalent

Job description

Where Better Careers Begin!

Massage Envy Deerfield Beach: 200 S Federal Hwy, Deerfield, FL 33441

Massage Envy Pompano Beach: 1159 S Federal Hwy, Pompano Beach, FL 33062

Massage Envy Spanish River: 4125 N Federal Hwy, Boca Raton, FL 33431

Do you have a passion for helping others?

At the Massage Envy Pompano Beachfranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $15.5-16.5/ hour plus bonuses and commissions
• Flexible schedules - one weekend shift required
• Employee Assistance Program
• Employee referral bonus program
• Suplemental dental, vision, accident, hospital medical plans.
• Company sponsored Tele-Health for all employees and employee’s household members
• Employee Massage Envy Membership including 1-hour service of your choice per month and additional services at a discounted rate

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.*