Sales & Customer Service

Massage Envy; East Brunswick Township (NJ); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Competitive base pay + tips

Sign on BONUS

Employer-paid healthcare

Matching 401(k)

Paid time off

Employee referral bonus

Employee Assistance Program

Flexible schedule

Free monthly service

Discounts on products

Job summary

Massage Envy is seeking team members at our Princeton/East Brunswick location to deliver exceptional customer service and promote Total Body Care. The role offers a competitive base with tips, bonuses, and commissions, plus a sign-on bonus for full-time staff and company-paid healthcare options.

Full-time employees also enjoy a matching 401(k), paid time off, and a referral program, plus ongoing product and service training.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills; ability to multitask.
• Excellent interpersonal skills to build guest relationships.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on Massage Envy Wellness Program and services; book appointments and promote retail purchases.
• Greet clients, schedule services, handle calls and emails; support clinic flow and follow up with leads.
• Help grow and retain a client base through in-person and outreach activities.

Skills

Retail experience

Customer service

Math skills

People skills

Tools

POS system

CRM software

Job description

300 NJ-18N, STE 39G, East Brunswick, NJ 08816 • Massage Envy - Greg Robertson

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Princeton, East Brunswick, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

• Competitive base pay of plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location