Sales & Customer Experience Specialist

Crosby’s Stores; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company Discounts

Significant Fuel Discounts!

Paid Time Off

401K

Referral Bonus

Job summary

Crosby’s Stores in New York is seeking a friendly Sales Associate to deliver outstanding customer experiences while maintaining a clean, safe store and supporting sales and profitability goals. You’ll assist customers, prepare fresh items, and promote My Crosby’s Rewards.

Work with a team to uphold policies and protect assets in a fast-paced retail environment. The role emphasizes reliability, customer focus, and teamwork, with opportunities for growth from Sales Associate to leadership

Qualifications

• High School Diploma or equivalent preferred.
• Preferred age of 18 years or older.
• Previous experience, preferred.
• Valid Driver’s License, preferred.
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Provide prompt, friendly, and courteous service to every customer.
• Prepare fresh food and made-to-order items following company recipes and standards.
• Promote My Crosby’s Rewards and assist customers with enrollment and offers.
• Suggest additional items at checkout to enhance customer experience.
• Communicate effectively with team members and leadership.
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability.
• Follow all company policies, procedures, and food safety standards.
• Stay up to date on company operations and expectations.
• Work scheduled shifts and follow dress code guidelines.
• Report any issues related to sales, pricing, or store operations.
• Handle customer concerns professionally and escalat when needed.
• Accurately process transactions and refunds
• Balance and report register activity at the end of each shift
• Report any cash discrepancies over $5.00
• Follow proper cash handling and register procedures
• Help monitor inventory and prevent loss
• Follow all cash control and store security procedures
• Notify management of deliveries and any suspicious activity
• Protect company assets at all times
• Keep shelves, coolers, and displays fully stocked and organized
• Ensure all items are properly priced
• Prepare and maintain coffee, fountain drinks, and other high-demand items
• Maintain a clean and safe store environment inside and out
• Clean floors, restrooms, food areas, and equipment
• Keep parking lots, sidewalks, and fueling areas tidy
• Identify and address safety hazards & report maintenance issues promptly
• Career growth opportunities - Whether you’re just starting out or looking to develop your career, we’ll help you grow.
• Career Growth Path: Sales Associate - Shift Leader - Assistant Team Leader - Team Leader
• A culture of teamwork and support - Enjoy working with a close-knit team that celebrates each other’s successes.
• A chance to make an impact: Be part of a local brand that supports its community.
• Benefits that matter: Company Discounts
• Significant Fuel Discounts!
• Paid Time Off
• 401K
• Referral Bonus ($250 + a free pizza!)
• Company-paid Employee Assistance Program

Skills

Customer service

Cash handling

Communication

Teamwork

POS familiarity

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Crosby’s Stores in New York is seeking a friendly Sales Associate to deliver outstanding customer experiences while maintaining a clean, safe store and supporting sales and profitability goals. You’ll assist customers, prepare fresh items, and promote My Crosby’s Rewards.

Work with a team to uphold policies and protect assets in a fast-paced retail environment. The role emphasizes reliability, customer focus, and teamwork, with opportunities for growth from Sales Associate to leadership