Sales Counselor

Seneca Place; Verona (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

On-demand pay via RAIN

Medical, dental & vision

PTO and paid holidays

401(k) with company match

Operational support

Job summary

Seneca Place in Verona, PA is seeking a Sales Counselor (Senior Living) to guide seniors and families through the move-in process. You will handle inquiries, lead tours, and manage relationships to meet occupancy goals while delivering compassionate, personalized service.

The role emphasizes building trust, closing sales, and collaborating with regional management under Oakdale Seniors Alliance.

Qualifications

• Two years of senior living sales or healthcare marketing experience required.
• Strong communication and presentation skills with high emotional intelligence.
• Proficiency with CRMs, Microsoft Office, and database management.

Responsibilities

• Lead management and inquiry response: promptly reply to inquiries, web leads, and walk-ins, scheduling tours.
• Tours and conversion: conduct personalized campus tours to showcase options and close sales.
• Relational sales counseling: guide families with empathy through decisions and address objections.
• CRM and sales pipeline: maintain lead tracking for timely follow-ups.
• Community outreach: build relationships with local healthcare providers and senior centers.

Job description

Seneca Place -

Sales Counselor (Senior Living)

Location: Verona, PA

Facility: Seneca Place

Job Type: Full-Time

Department: Sales & Marketing

Management: Proudly managed by Oakdale Seniors Alliance

About Us

Located in Verona, Pennsylvania, Seneca Place is dedicated to providing compassionate care, vibrant living options, and a warm, family-like atmosphere for older adults. Proudly managed by Oakdale Seniors Alliance, our community is built on a commitment to resident dignity, hospitality, and outstanding care.

The Role

We are seeking an empathetic, self-motivated, and goal-oriented Sales Counselor to join our team at Seneca Place!

In this key role, you will serve as the primary guide for seniors and their families as they navigate options for senior living. You will build relationships, conduct community tours, manage inquiry leads, and walk prospective residents through every step of the move-in process. If you thrive on building trust, closing sales, and making a meaningful impact in people's lives, we want to hear from you!

Key Responsibilities

• Lead Management & Inquiry Response: Promptly respond to phone inquiries, web leads, and walk-ins, providing compassionate guidance and securing tour appointments.

• Tours & Conversion: Conduct heartwarming, personalized tours of the Seneca Place campus, showcasing our living options, amenities, and community culture to close sales.

• Relational Sales Counseling: Guide families with empathy through the decision-making process, addressing questions, overcoming objections, and easing transitions.

• CRM & Sales Pipeline: Maintain precise lead and outreach tracking in our Customer Relationship Management (CRM) system to ensure timely, strategic follow-ups.

• Community Outreach: Build strong relationships with local healthcare providers, senior centers, and community referral networks across the Verona and Greater Pittsburgh area.

Qualifications

• Experience: Minimum 2 years of successful experience in senior living sales, healthcare marketing, or high-touch service sales.

• Proven Track Record: History of meeting or exceeding occupancy targets and lead conversion metrics.

• Communication Skills: Warm, compelling communication and presentation skills with high emotional intelligence.

• Tech Savvy: Proficiency in sales CRMs, Microsoft Office, and database management.

• The Heart: A genuine compassion for older adults and a passion for helping families find peace of mind.

What We Offer

• Competitive Compensation: Robust base salary plus performance-based incentive opportunities.

• Immediate Pay Access: On-demand access to earned wages before payday using the RAIN Earned Wage Access app!

• Comprehensive Benefits: Choice of customizable medical, dental, and vision insurance packages.

• Paid Time Off: Generous PTO package and paid holidays.

• Retirement Planning: 401(k) retirement plan with company matching options.

• Operational Support: Direct backing from the regional management and executive team at Oakdale Seniors Alliance.