Sales Counselor

Grand Living at Indian Creek; Iowa (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Insurance options

401(k) with company match

Life Insurance & AD&D

Employee meals

Job summary

Grand Living at Indian Creek is seeking a Sales Counselor to enhance the resident experience through positive community relationships and ongoing lease-up while maintaining occupancy. You will present floor plans, pricing and availability to prospective residents, families, physicians, and others in the community with the Sterling Touch philosophy.

The role reports to the Executive Director and requires a Bachelor’s degree, proven sales results, and strong communication skills.

Qualifications

• Bachelor’s Degree is required.
• Three or more years of successful sales results.
• Senior Living experience preferred.
• Ability to read, write and understand English to communicate with residents, families, peers, staff.
• Working knowledge of Windows, Office Suite and CRM applications.
• Strong with building outside referral sources.

Responsibilities

• Enhance the resident experience through positive relationships and professional service.
• Lead initial and ongoing lease-up to maintain occupancy.
• Communicate floor plans, pricing and availability to prospects and families.
• Collaborate with the Executive Director and community team.

Skills

Sales experience

Senior Living experience

CRM applications

MS Office

English proficiency

Referral sources

Education

Bachelor’s Degree

Tools

Microsoft Windows

CRM software

Microsoft Office

Job description

Job Description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About the Position

The Sales Counselor is responsible to enhance the overall Resident experience through exceptional fostering of positive and professional community relationships, initial and ongoing lease up, and continued maintenance at or above budgeted occupancy for Grand Living. The Sales Counselor knows and communicates verbally and in writing with prospective residents, families, physicians, and others in the community the history of Grand Living, the various types of floor plans, pricing and availability of each apartment residence, and the benefits of becoming a resident in each area of the community. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. The Sales Counselor position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices and philosophy.

Qualifications and Requirements

The Sales Counselor must possess the following knowledge, skills and abilities:

• Bachelor’s Degree, required.
• Three or more years of successful sales results, required
• Senior Living experience, preferred.
• Ability to read, write and understand the English language to communicate with prospective residents, their families, peers, staff, professional groups, etc.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry CRM applications.
• Must be strong with building outside referral sources.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to twenty (20) pounds.

Benefits

For the Sales Counselor position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

#ZR

Company Description

Grand Living at Indian Creek is a hospitality-focused senior living community serving Cedar Rapids and Eastern Iowa. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.

Our dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.

Senior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.

All employees are eligible for career growth opportunities, compet