Sales Correspondent I

Aptiora; Lincoln (NE); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Aptiora is seeking a Sales/Operations professional in Lincoln, NE to process orders, generate shipping docs, manage customer data, and support Sales and Marketing. You will collaborate with engineering leadership to ensure accurate quotations, order status, and pricing availability.

The role emphasizes hands-on use of Salesforce and ERP systems while supporting multiple departments. This on-site, full-time position values clear communication, attention to detail, and the ability to handle rapid

Formación

• Proven ability to manage multiple detailed tasks in an office environment.
• Strong written and verbal communication skills in English.

Responsabilidades

• Process sales orders and prepare shipping documents.
• Create invoices and collect payments through various methods.
• Maintain customer contact information and order history.
• Use Salesforce to generate RMAs and coordinate with Technical Support.

Conocimientos

Communication skills

English proficiency

Multitasking

Office software

Educación

High school diploma or equivalent

Herramientas

Salesforce

ERP System

Descripción del empleo

Process sales orders, prepare shipping documents, generate and print order confirmations or pick lists, send invoices to customers (via mail or email); handle incoming customer calls to place orders, check order status and/or pricing and availability of product; maintain sales order files; maintain customer contact information; provide assistance to Sales and Marketing personnel.

Manage engineering team

Leadership scope Medium

AI / domain intensity Medium

What you would do

• Repair Order Processing: Able to support the process of servicing and/or repairs from receipt, through the technical service/repair, to providing cost estimates to the customer. This will include checking the warranty information, details of the Service Information Form, date requests, and cost accuracy before entry and distribution of final paperwork to appropriate departments. Complete necessary paperwork to return ship service/repair orders. Create invoices and collect payments through purchase orders, credit cards, or wire transfers. Keep current status report for technicians. Send acknowledgements and shipping details to customers and distributors as requested. Maintain all pertinent records by scanning documents.


• Quotations: Prepare requested quotations and/or proforma invoices including estimation of freight and insurance costs (if required). Complete proper requester’s forms using the appropriate software.


• Shipping Documents: Prepare documents in compliance with all regulations and coordinate with carriers, forwarders, distributors, customers, and our shipping/receiving department. Participate in seminars and workshops as needed to stay informed of current shipping and export documentation compliance rules and regulations.


• Communication: Handle customers’ incoming requests for instrument service and/or repair. Create and communicate RMA numbers using Salesforce. For all other support and/or service/repair requests, forward communication to the Technical Support Department. Customer requests may be received through calls, emails, faxes, etc. to request RMAs, prepare requests for quotations, inquire on status of service/repairs, and inquire on shipping status.


• Customer Contact Files: Maintain current address files by updating information or creating new customer contact files.


• Database Management: Enter into databases such as Salesforce and the ERP System the appropriate information, with all pertinent service/repair and quotation information, which includes account, contact, asset, and case information. Record technical ‘fail codes’ for instruments returned to LI-COR.


• Serial Number Entry: Enter Serial Numbers for all instruments (unless already in the system), except for accessories, into Salesforce database as Assets. In addition, enter the Case Reason for the return of the instrumentation.


• Loaner/Demo Equipment: Able to prepare packing lists and associated forms for shipment of equipment used at trade shows and demonstrations. Maintain an accurate record of the status of equipment. Use Salesforce to coordinate equipment. Manage carnets; i.e. order new, turn in when expired. Add or remove LI-COR inventory as needed.


• Teamwork: Assist other Sales Correspondents with tasks & duties during high volume periods. Be able to handle requests and cover the tasks & duties of other Sales Correspondents when they are out on leave, in meetings, at training, or otherwise unavailable. Share receptionist responsibilities when needed.

Why this role matters

• Work on a core product area for the next era of AI.


• Direct impact on how people discover, interact with, or benefit from technology.


• Bridge product ambition with research and infrastructure reality.

What the employer asks for

• Education


• Experience


• Minimum one (1) year of experience in office environment.


• Experience with Personal Computers (example: word processing and spreadsheets)


• Ability to effectively use office equipment (copier/calculator/fax machine/multi-extension telephone).


• Some experience with order processing preferred.


• General


• Excellent communication skills in English (verbal/written) and interpersonal skills.


• Ability to manage multiple detailed projects accurately.

Where the uncertainty is

• Exact team size, reporting line, and near-term mandate are not fully visible from the public posting.


• Compensation, equity, or leveling details are not explicit yet.


• Working model and location flexibility still need verification.


• The balance between research, product, and infrastructure responsibilities may still be broad.

Evidence this role rewards

• Hands-on comfort with modern AI or multimodal product stacks.


• Leadership experience in fast-moving or high-ownership teams.


• Track record of turning complex ideas into shipped products.

Why Aptiora keeps this on the radar

Aptiora is not asking whether the role sounds impressive. It asks whether the posting contains enough scope, evidence, leverage, and unresolved questions to deserve your attention. This public page organizes the opportunity; personalized fit begins inside My Aptiora.

• The role shows strong leverage rather than generic volume hiring.


• The posting contains enough substantive detail to justify deeper analysis inside Aptiora.


• Public evidence is still not the same as your personal fit or decision quality.

What to verify before acting

• Team mission, size, and what success looks like in the first months.


• Reporting structure, level expectations, and decision authority.


• Whether the real scope is product, research, infrastructure, or a blend.


• Working model, compensation, equity, and interview process.