Sales Coordinator & Support - York, PA

Engel Group; York (York County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with match

3 weeks PTO

Employer-paid life insurance

Long and short-term disability

Employee-centric environment

HSA contributions

Job summary

ENGEL Group in North America seeks a Sales Coordinator & Support to generate technically and commercially complete quotes for ENGEL machines and robots and to process customer orders.

You will coordinate with external sales and ENGEL departments globally, ensuring quotes meet customer specifications. The role also involves direct customer communication and maintaining milestone progress to support sales success.

Qualifications

• Minimum 2 years relevant experience in sales coordination.
• Experience with data entry, technical documentation, and admin processes.
• Familiarity with injection molding industry is a plus.

Responsibilities

• Generate quotes for ENGEL machines and robots.
• Process orders and track milestones.
• Handle order changes and approvals for equipment and commissions.
• Communicate directly with customers as needed.
• Meet defined KPIs for quote and order processes.
• Support external sales with training and systems guidance.

Skills

Sales coordination

Customer communication

CRM software

Microsoft Office

Salesforce

SAP

Education

Degree in technical field

Tools

Salesforce

SAP

Microsoft Excel

MS Office

Job description

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Sales Coordinator & Support. ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, employer paid life insurance, long and short-term disability, and an employee-centric environment.

POSITION INFORMATION

Job Summary:

Generates technically and commercially complete ENGEL machine and robot quotes and processes orders for such. Coordinates with external sales, ENGEL departments (including the business units located globally) and customers to present machine and robot quotes that meet customer requirements and specifications, including special machines, options and functions. Serves as a technical expert resource for specific products.

Essential Duties and Responsibilities:

Duties as outlined in the sales process matrix

• Generates quotes for ENGEL machines and robots.
• Processes orders and monitors/maintains/manages milestones
• Processes order changes
• Approves equipment calculations and commission calculations, escalates as necessary
• Engages in direct communication with customers, as required
• Fulfills defined KPIs for the quote and order process

Participates in development and training activities

• Participates in training as specified by the supervisor
• Provides systems support and training for external sales

Performs other duties or special projects as required or as assigned by a supervisor.

QUALIFICATION REQUIREMENTS

Educational/Training Requirement:

• Degree in technical field, equivalent work experience, or 2 years or more experience as a JR SCS.

Experience:

• Minimum 2 years relevant experience, including prior experience with data entry, technical documentation, and administrative processes. Knowledge of injection molding machines and robots is preferred.

Knowledge, Skills, and Abilities:

• Time Management/Critical Thinking/Self Motivated
• Excellent communications skills and team player
• Proficiency with Microsoft products, Salesforce and SAP

OTHER REQUIREMENTS

Travel Requirements:

May require occasional travel

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.

WHY ENGEL?

The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.