Sales Coordinator II

Allegis Global Solutions; Plano (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hospital plans

401(k) plan

Life insurance

Disability insurance

HSA & DCFSA

Employee assistance program

Paid time off & family leave

Job summary

Allegis Global Solutions is seeking a Claims Coordinator in Plano, TX to support the end-to-end claims process and maintain accurate records. You will communicate with customers, claimants, vendors, and internal teams to ensure timely resolution and adherence to policies.

The role emphasizes administrative coordination, data accuracy, and proactive service to enhance customer experience. This is a 12-month, full-time contract with standard 40-hour weeks.

Qualifications

• Bachelor's degree preferred in business, finance, insurance or healthcare administration.
• 2–4 years in claims processing, claims support, customer service, operations or admin coordination.
• Experience with claim management systems or enterprise CRM platforms preferred.

Responsibilities

• Coordinate and support the end-to-end claims process in line with policies.
• Serve as a primary contact for customers, claimants, vendors and internal teams.
• Review documentation for completeness and accuracy; follow up as needed.
• Maintain detailed records of claim activities and resolutions.
• Monitor progress and escalate issues to stakeholders as required.
• Generate reports on claim volumes, trends, and processing metrics.
• Support claims representatives by coordinating appointments and admin tasks.
• Ensure compliance with regulatory requirements, SLAs and company standards.
• Identify opportunities to improve claim handling efficiency and customer experience.
• Promote positive customer relationships with timely, professional service.

Skills

Communication

Customer service

Multitasking

Attention to detail

Microsoft Office

Analytics

Confidentiality

Education

Bachelor's degree in related field

Tools

Microsoft Office

CRM platforms

Claims management systems

Data reporting tools

Job description

Summary

The Claims Coordinator is responsible for supporting the claims process by coordinating claim activities, maintaining accurate records, communicating with internal and external stakeholders, and ensuring timely resolution of claims. This role serves as a key point of contact for customers, claims representatives, and business partners while providing administrative and operational support throughout the claim lifecycle.

Key Responsibilities

• Coordinate and support the end-to-end claims process, ensuring claims are handled efficiently and in accordance with company policies and procedures.
• Serve as a point of contact for customers, claimants, vendors, and internal teams regarding claim status, required documentation, and next steps.
• Review claim documentation for completeness and accuracy and follow up on missing information as needed.
• Maintain detailed records of claim activities, communications, and resolutions within internal systems.
• Monitor claim progress and assist in escalating issues to appropriate stakeholders when necessary.
• Generate reports and provide updates on claim volumes, trends, and processing metrics.
• Support claims representatives and adjusters by coordinating appointments, documentation, and administrative tasks.
• Ensure compliance with regulatory requirements, company standards, and service level agreements (SLAs).
• Identify process improvement opportunities to enhance claim handling efficiency and customer experience.
• Promote positive customer relationships by delivering timely and professional service throughout the claims process.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and claims management systems.
• Analytical and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Skills

• Experience working in claims administration in consumer electronics
• Knowledge of claims processing procedures and documentation requirements.
• Reporting and data analysis experience.

Education & Experience

• Bachelor's degree in Business Administration, Finance, Insurance, Healthcare Administration, or a related field preferred.
• 2-4 years of experience in claims processing, claims support, customer service, operations, or administrative coordination roles.
• Experience working with claim management systems or enterprise CRM platforms preferred.

• Duration: 12 Months
• Pay Range*: $20- $24
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline: 8/18/2026

This role is eligible for the following benefits:

• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email [e-mail]. This inbox is monitored solely for accommodation requests.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.