Sales Coordinator

BroadBean; Tennessee; On-site; USD 42,000 - 66,000; Full time

Job summary

Chromalox in LaVergne, TN seeks a Sales Support Specialist to act as liaison between sales teams, clients and production centers to increase efficiency and customer satisfaction. You will handle orders, processing, billing and document retention to improve efficiency and customer satisfaction.

The role requires 2–3 years in customer service or sales support, strong communication and detail orientation, and proficiency with Microsoft 365 apps and ERP systems to support billing and order tracking.

Qualifications

• 2–3 years of customer service or sales support experience.
• Strong attention to detail and ability to manage multiple tasks.
• Excellent verbal and written communication with clients.
• Experience using ERP and Microsoft 365/Office apps.

Responsibilities

• Review and monitor sales orders to meet shipments on time.
• Resolve customer inquiries, complaints and provide shippingUpdates.
• Support sales via all forms of inbound communication.
• Maintain accurate order dates and billing information.
• Assist in resolving credit problems and invoice discrepancies.
• Cross-train across department functions as needed.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Education

Tools

Microsoft 365

ERP system

Job description

Sales Coordinator
Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.
At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications.
Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.
We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.
Join us as we continue to provide solutions to our customers and the world!

The Role:

As the Sales Support Specialist, you will join our Chromalox- LaVergne Team and act as a liaison between sales teams, clients and production centers to increase efficiency and customer satisfaction. Performs andparticipatesin the efficient handling of customer orders, and administrative functions related to processing, billing and document retention.

Your Responsibilities:

• Review & monitor Sales Orders striving to meet shipments on time and customer satisfaction
• Resolving customer inquiries, complaints, and providing shipping updates.
• Monitor & support sales via all forms of inbound communication
• General & specific operations support systematically maintaining and communicating expected ship dates
• Maintain salesrecords andprovideappropriate informationfor finance.
• Participate in resolution of credit problemsand invoice discrepancies.
• May berequiredto crosstrain anddemonstratecompetencyinall essential job functions of the departmentworking at different workstations as production needs require.

Requirements:

• Experience: 2-3 years of customer service/sales support or related experiencerequired
• Organization: Excellent attention to detail, ability to manage multiple tasks and prioritize workload to maintain efficiency
• Communication: Strong verbal and written skills for client interaction.
• Software Proficiency: Microsoft 365/Office suite (Excel, Word, Outlook), Enterprise Resource Planning (ERP)
• Collaboration: Work closely with internal & external teams to meet customer requirements, complying with billing practices while resolving issues that arise

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.